Toxic Nursing 1st edition by Cheryl Dellasega 9781937554439 1937554430
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Authors:Dellasega, Cheryl,Volpe, Rebecca L.,Sigma Theta Tau International , Author sort:Dellasega, Cheryl,Volpe, Rebecca L.,Sigma Theta Tau International , Published:Published:Mar 2013
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9781937554439, 1937554430
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Product details:
ISBN 10: 1937554430
ISBN 13: 9781937554439
Author: Cheryl Dellasega
Nurse managers and nurse administrators at all levels are frequently confronted by the need to manage employee issues arising from interpersonal relationships. These include: conflict (relational aggression or covert bullying), cynicism (negative work attitudes), and calamity (drama and overt antagonism). As a much needed follow up to When Nurses Hurt Nurses (STTI, 2011), this book offers numerous concrete strategies for common employee challenges that nurse supervisors face.
Toxic Nursing 1st Table of contents:
Part I Bitter Behavior
1: The Newbie: Mistreatment of New Nurses
2: The Know-It-All/Criticism Queen
3: Gossip and Trash Talk
4: Cliques, Campaigns, and High-School Drama
5: Incivility
Part II: Relationship Riff
6: Competition and Credit
7: Personal Issues and Downtime Behavior
Part III: I’m Not ok, and Neither Are You
8: The Murse
9: Better Than You
10: Generations at Work
11: Minimizing the Value of Colleagues
Part IV: Sinister Systems
12: Politics and CYA
13: Nurse Managers as the Problem
Part V: Friction Fallout
14: Patients as Victims
15: On the Battlefield: Nurses Under Attack
16: Toxic Culture/Environment
17: Conclusions
Part VI: Appendixes
A: Is Your Management Style Causing Conflict?
B: Conflict Case Scenario
C: Organizational Cynicism Self-Assessment
D: When it’s Time to Seek Outside Counsel
Checklist
References
Index of Vignettes
Index of Commentators
Index
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