The Art of Communication in Nursing and Health Care 1st Edition by Theresa Raphael Grimm ISBN 9780826110565 0826110568

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Product details:
ISBN 10: 0826110568
ISBN 13: 9780826110565
Author: Theresa Raphael Grimm

In this age of increasing reliance on technology, it is essential that the fundamentals of compassion and good communication—the art of patient care—remain at the heart of health care. This clear, concise guide to professional communication strategies helps nurses and other health care clinicians to build effective patient relationships and navigate a wide variety of difficult patient and professional interactions. Written by a practicing psychotherapist who has devoted nearly 30 years of study to clinician—patient relationships, the book tackles such complex issues as dealing with demanding patients, maintaining professional boundaries, overcoming biases and stereotypes, managing clinician emotions, communicating bad news, challenging a colleague’s clinical opinion, and other common scenarios.

The Art of Communication in Nursing and Health Care 1st Edition Table of contents:

Section I: Good Communication Skills: The Foundations

1. Encounters

2. Mindfulness

3. Empathy

4. Listening

5. Words

Section II: Navigating Professional Communication Challenges

6. Patients’ Emotions

7. Time

8. Boundaries

9. Biases

10. Clinician Emotions

Section III: Everyday Manners in Difficult Clinical Situations

11. Mistakes and Apologies

12. Hope and Bad News

13. Grief

14. Expressing Condolences

15. Disgust

Section IV: Effective Approaches in Challenging Populations

16. Difficult Encounters

17. Somatic Complaints

18. Clinician Conflict

19. Substance Abuse

Section V: Afterword

20. Cultivating Mindfulness

Index

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