The Art of Communication in Nursing and Health Care 1st Edition by Theresa Raphael Grimm ISBN 9780826110565 0826110568
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Authors:Raphael-Grimm, Theresa,Zuccarini, Margaret , Author sort:Raphael-Grimm, Theresa,Zuccarini, Margaret , Published:Published:Sep 2014
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Product details:
ISBN 10: 0826110568
ISBN 13: 9780826110565
Author: Theresa Raphael Grimm
In this age of increasing reliance on technology, it is essential that the fundamentals of compassion and good communication—the art of patient care—remain at the heart of health care. This clear, concise guide to professional communication strategies helps nurses and other health care clinicians to build effective patient relationships and navigate a wide variety of difficult patient and professional interactions. Written by a practicing psychotherapist who has devoted nearly 30 years of study to clinician—patient relationships, the book tackles such complex issues as dealing with demanding patients, maintaining professional boundaries, overcoming biases and stereotypes, managing clinician emotions, communicating bad news, challenging a colleague’s clinical opinion, and other common scenarios.
The Art of Communication in Nursing and Health Care 1st Edition Table of contents:
Section I: Good Communication Skills: The Foundations
1. Encounters
2. Mindfulness
3. Empathy
4. Listening
5. Words
Section II: Navigating Professional Communication Challenges
6. Patients’ Emotions
7. Time
8. Boundaries
9. Biases
10. Clinician Emotions
Section III: Everyday Manners in Difficult Clinical Situations
11. Mistakes and Apologies
12. Hope and Bad News
13. Grief
14. Expressing Condolences
15. Disgust
Section IV: Effective Approaches in Challenging Populations
16. Difficult Encounters
17. Somatic Complaints
18. Clinician Conflict
19. Substance Abuse
Section V: Afterword
20. Cultivating Mindfulness
Index
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