The Art and Science of Telephone Triage 1st edition by Carol Rutenberg,Elizabeth Greenberg 0984659730 9780984659739

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Product details: 

ISBN 10:0984659730

 ISBN 13:9780984659739

Author:Carol Rutenberg,Elizabeth Greenberg 

Based on current practice, nursing theory, research and experience, Carol and Liz present a balanced, common-sense, reality-based approach to the practice of telephone triage nursing. This book is a must-read for everyone working in the fields of ambulatory care and telehealth nursing, from manager to educator or front-line nurse. Physicians, administrators and others involved in the provision of care over the telephone will also find this an invaluable resource in understanding the practice of telephone triage nursing. This book has been endorsed by the American Academy of Ambulatory Care Nursing

The Art and Science of Telephone Triage 1st  Table of contents:

1. Telephone Triage as a Vehicle for Nursing Care in the 21st Century

2. The Origin & Evolution of Telephone Triage

3. Misconceptions About Telephone Triag

4. Telephone Triage as Professional Nursing Practice

5. Nursin Regulation & Scope of Practic

6. Models Directing the Practice of Telephone Triage 

7. Decision Making in Telephone Triage

8. Clinical Practice

Part I:               The Patient Interview

9. Clinical Practice

Part II:                Dealing With Challenging Situations 

10. Clinical Practice

Part III:Patient Assessment

11. Clinical Practice

Part IV:               Use of Decision Support Tools and Documentation

12. Risk Management and Common Pitfalls in Telephone Triage

13. Quality in Telephone Triage 

14. Program Design and Implementation

Part I:               Organizational Culture and Staffing  

15. Program Design and Implementation

Part II:               Access, Call Flow, and Policy Development 

16. Best Practices 

17. Frequently Asked Questions 

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