Nursing Leadership for Patient Centered Care Authenticity Presence Intuition Expertise 1st Edition by Harriet Forman 0826105580 9780826105585
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Authors:Dr. Harriet Forman RN EdD , Tags:Springer Publishing Company; New York 2011 , Author sort:EdD, Harriet Forman RN , Ids:0826105580
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ISBN 10: 0826105580
ISBN 13: 9780826105585
Author: Harriet Forman
“This book should be read by every nurse manager. Nursing students and faculty will benefit from reading it as well.”–Nursing Education Perspectives
“Dr. Forman’s book is revolutionary and courageous in that it brings to light negative issues that exist in nursing management and patient careÖ.Her use of plain, day-to-day language and methods will ultimately bring reform to health care at the bedside.”
—Deborah M. Tascone, MS, RN
Regional Executive Director
North Shore Long Island Jewish Health System
“The vignettes provide great examples that could lead to rich classroom or workshop discussions. Perfect for leadership/management courses and in health care organizations…”
Diana Mason, PhD, C, FAAN, RN
Editor Emeritus, American Journal of Nursing
Professor of Nursing, Rudin Chair, Hunter-Bellevue College of Nursing
Too often, both nurses and patients witness major breakdowns in the health care system-ineffective communication, unrealistic nurse-patient ratios, tension among staff, abuse of authority, and most importantly, managers drawn away from patients due to administrative duties. This inspiring guide presents engaging, real-life stories of nurses, managers, and leaders who have experienced failures of the system firsthand, and have been motivated to critically examine, address, and resolve them.
This collection of narratives includes practical methods, models, and strategies that nurses can apply to enhance and expand their own practices. Readers will gain a wealth of insight on how to overcome narrow-mindedness and egocentrism, to improve their management, leadership, communication, and organizational skills, and ultimately to bring real reform to health care practices and patient care.
Key features:
- Presents stories of actual management issues and how nurse leaders/managers, nursing staff, and patients have handled them
- Identifies harmful trends in the health care system that can be analyzed and remedied
- Encourages nurse managers to shift the prevailing “system-centered” orientation to one that is “patient-centered”
- Provides a phenomenologically based leadership/management model for resolving nursing issues institutionally and individually
- Includes methods for addressing cultural and religious barriers among staff
An engaging, enjoyable read, this book will empower readers to learn from these narratives and to dramatically transform the health care system at large.
Nursing Leadership for Patient Centered Care Authenticity Presence Intuition Expertise 1st Table of contents:
The Three Cs: Collaboration, Communication, and Cooperation
Nurse/Patient Collaboration, Communication, and Cooperation
Setting the Stage With a Merkel Cell Carcinoma
from the Mouth of the Patient
chapter endnotes
Staff: Management / Leadership Collaboration, Communication, Cooperation
Nursing Team Members’ Collaboration, Communication, Cooperation
Who Is at the Center of Attention in Patient-Centered Care?
Roles of Management
Interdisciplinary Team Collaboration, Communication, and Cooperation
Discussion and Application to Practice
Nurse/Physician Collaboration, Communication, Cooperation
Discussion and Questions to Ponder As You Think About Application to Practice
Nursing/Family Member Collaboration, Communication, Cooperation
Nursing/ Vendor Collaboration, Communication, Cooperation
Discussion and Points to Ponder as You Think About Application to Practice
Meeting Redundancy
Union/Management Collaboration, Communication, Cooperation
Discussion and Points to Ponder
Walk a Mile in My Shoes
Flirting in the Workplace
The ABCs of Patient-Centered Care: A-Administrative; B-Board; C-Collaboration, Cooperation, and Com
SUMMARY
The Organization: Shifting Authority and Communication From Top Down to Patient Centered
Absent From the Agenda: Patients
The Grand Edifice With No Heart
DOES FORM FOLLOW FUNCTION, OR DOES FUNCTION FOLLOW FORM?
CHANGE IS SLOW-BUT KEEPING THE SAME FORMAT FOR CENTURIES: HERE IS SOMETHING NEW TO CONSIDER
. . . IN YOUR EXPERIENCE . . .
Up the Achievement Ladder
Discussion and Points to Ponder as You Consider Application to Practice
In the Eye of the Beholder
Organizational Behavior
Organizational Change
Organizational Development
Corporate Culture
Corporate Communication
Group Behavior
Human Decision Making
ORGANIZATIONAL STUDIES
EFFECTIVE COMMUNICATION-AN IMPOSSIBLE GOAL?
Blintzes for Brunch
PRATFALLS AND PITFALLS OF COMMUNICATION
Inference/Observation Confusion
What Had Happened
WORKPLACE HUMOR OR THE LAUGH’S ON WHOM?
What Are the Facts?
THE HARDER THE JOB, THE GREATER THE NEED
Questions and Points to Ponder for Application to Practice
BITS AND PIECES
SUMMARY
chapter endnotes
Leadership/Management-Can You Tell Them Apart?
A CNE-A Stranger to Many; Known to Few
The “TION” List
mANAGEMENT DEFINED AND OPERATIONALIZED
ORGANIZATIONAL GOAL (PATIENT-CENTERED CARE)
Changing the Language From Egocentric to Patient Centric
GWYNs
Ask and You Shall Receive
Who Makes the Better Manager?
Empathy/Sympathy-Differentiated and Defined
Leadership-Do the A’s Have It Once Again?
Leader Behavior Styles-An Historical Review (Political Leadership Theory)
Three Strikes and You Are In
Charismatic Leadership
Have Your Colors Done
Attitudinal Leadership Theory
Contingency Theory (Fiedler 1958)
Autocratic, Participative, Laissez-Faire-Situational Leadership Styles Hersey and Blanchard (1969)
Motivation and Morale-You Cannot Have One Without the Other . . .
If You Think I Can Help-Ask Me
Look at This
The Power of the Dollar
What Beats Money?
Alphabet Soup
A Cry in the Night
Inspiring a Workforce
Theory Z Trumps X and Y
But He Has Diarrhea. . .
RES IPSA LOQUITOR
The Fork in the Road
Applying Theory to Practice
Phenomenological Preceptorship Programs: Walk a Mile in My Shoes
No One Else to Send
She’s Just the Gal Who Could Say No
Surfing the Net for Info
The Road to Nursing Management
Leaders-Born or Made?
The Born Leader Theory
Out of the Mouth of a Babe’s New Dad
The Intuitive Nurse Leader
Leadership Management Review
Planting the Plant
The Buck Stopped-Where?
SUMMARY
chapter endnotes
Labor and Management: Need Not Be Adversarial
sometimes, You Want to Smack Someone
The Damage Was Done
Peas Porridge Hot
Barnaby Breaches the Barriers
YOUR LIPS SAY “YES, YES”-BUT THERE IS “NO, NO” IN YOUR EYES
Get the Inspectors Off Our Backs
The Maytag Man
The 12-Foot Rat
ALL THINGS START SOMEWHERE
Who Owns The Operation?
“UNIONS DON’T MAKE UNIONS-BAD MANAGEMENT MAKES UNIONS”
What May Management Legally Do?
We Demand Reeboks
A Voice from the Great Beyond
Decertification (Forman & Krauss, JONA, June, 2003)
Keep the Momentum Going
What Happens Once a Union Is In?
A Your Name Is Alison; B Your Name Is Bernadette. . .
“The Union Won’t Let Us Do It”
cRIME AND PUNISHMENT
Formality Pays Off (Forman & Merrick, JONA, February, 2003)
Remedy Does Not Penalize-Unless
Taking a Bite Out of Crime-Or Not
THE POWER OF THE PEN-OR THE PC
REPRESENTATION-UNION AND OTHERWISE
PERFECTION: THE UNREACHABLE GOAL
UNION-MANAGEMENT COOPERATION (Forman & Powell, JONA, December, 2003)
SUMMARY
Chapter endnotes
Personality Traits-The Keys to the Kingdom
I Am Ready, God!
Personality
Invisibility Is Not an Option
Combine Art and Science-Predict Success
The Tortoise and the Hare
THE TIP OF THE ICEBERG
“That’s My Face!?!”
Typing Personalities With a Click of a Mouse
The Taurus and the Sag-Or the Rat and the Dragon
Switch Gears for a More Modern Approach
At Ease, Please
Neurolinguistics
Am I A Mirror of Your Soul?
SUMMARY
chapter endnotes
Bridging the Cultural Divide
God Is Everywhere
Had They Only Known . . .
Cultural Norms and Other Things . . .
We Are Doctors, Too
Do Not Call Me Boy!
Discussion
Religion as a Driving Force
Special Delivery
Discussion
A Laboratory for Cultural Dissonance
I Am Not Intolerant
Culture, Religion, and the Funeral Connection
Where East Meets West
Strangers in a Strange Land
The Magic Kingdom of Health Care
Clash of the Titans
APIE . . . and I Do Not Mean Apple or Cherry
APIE as an Existential Management Device
What Is Good to One Is Bad to Another
Fact or Fiction-You Decide
You’ve Got To Be Carefully Taught by Richard Rodgers & Oscar Hammerstein II
She Had Been Carefully Taught-But So Was
Making a List and Checking It Twice
A Land of Hope and Glory
Nursing Shortages-A Recurring Theme
They Knew, But Knowing Is Not Doing
Don’t Be a Fool-Break the Rules
We Will Care Only for Our Own
Footnote: Sensitivity Training
EXHIBIT 6.1 ½ CULTURAL SENSITIVITY SURVEY
Summary
chapter endnotes
Spirituality and Nursing: Challenges, Dilemmas, and Occasional Successes
SUMMARY
chapter endnotes
Grief: Part of the Human Condition
How Do We Do It?
What Do You Mean My Work Is Not Outstanding?
Aspects of Grief
Ritual Brings Relief and Comfort
SUMMARY
chapter endnote
Ethics, Morality, Critical Thinking, and Use and Abuse of Power: Are There Missing Links?
Do It or Face Expulsion
Scientific Principles and Method
Misuse of Power
The Director Will See You-For Sure
It Also Happens in the Ivy Towers of Academe
Oppressed Group Behavior
Putting Power to the Test
A Formula for Failure
Power
“He Holds Thy Life in His Hands”
Discussion
Personal Power Can Pave the Way
Personal Power Comes in All Sizes
Cover for Your Colleague and Cross the Ethical Line
Ethical Behavior When the Enemy Is Pain
It Should Not Have Been This Way
Do First Impressions Have to Count?
His Hair Was Below His Butt, and He Was Covered in Mud
They Longed to Look Like Pros
Results
Ethical Obligations and Professionalism
The Three Faces of Nursing
Personal Power to the Rescue
The Power to Get What Your Patients Need-No Matter What
Chop Shop Care
The Road to Power
With the Help of Strangers
Questions For You as a Nurse
Demeaned, Diminished, and Doubtful
Hospital Administrator Announces Patient-Centered Model of Care-But Omits Nursing
Incontinence Motivates Competition
Discussion
Give Them Enough Rope, and They Will Weave a Solution
Discussion
SUMMARY
chapter endnotes
The Epilogue-Nursing: What It Is and What It Should Be
My Life Was Put on Hold-For Two Whole Years
How Bad Is the System?
Epilogues: The Ultimate Wrap
A Surgical Bonanza
The Other Side of the Coin
Leadership in Practice
Satisfaction Shows
Patient Advocacy Through Safety
Trained or Educated-An Age-Old Question
Health Practitioners Replace Moonlighting Physicians In ER and Improve Quality of Patient-C
critical Thinking and Other Things
Irrigate the Wound to Its Maximum Depth
Data Centered Care or Patient Centered Care?
The New York Times, Tuesday, December 15, 2009: “Exam Room Rules: What’s In a Name?”
Exemplar II: Wrapped in the Arms of Tenderness
Thanks for the Memories
The Current Health Care Environment
The End Is in Its Beginning-And Its Beginning Is in Its End
How Can You Stand to Just Stand By . . .
Questions and Answers
Close: Nursing-What It Is and What It Is Not
SUMMARY
REQUIREMENTS Memorial Sloan Kettering Cancer Center Samuel and May Rudin award for Excellence in
Leadership in Practice:
Education:
Leadership:
Patient Advocacy:
Professional Image:
Summary:
chapter endnotes
Bibliography
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