Managing Information Technology 7th Edition by Jeffrey Slater, Carol Brown, Daniel DeHayes, Wainright Martin, William Perkins ISBN 9780133469004 013346900X

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Product details:
ISBN 10: 013346900X
ISBN 13: 9780133469004
Author: Jeffrey Slater, Carol Brown, Daniel DeHayes, Wainright Martin, William Perkins

Managing Information Technology 7th Edition Table of contents:

Chapter 1 Managing IT in a Digital World

Recent Information Technology Trends

Computer Hardware: Faster, Cheaper, Mobile

Computer Software: Integrated, Downloadable, Social

Computer Networks: High Bandwidth, Wireless, Cloudy

New Ways to Compete

New Ways to Work

Managing IT in Organizations

Managing IT Resources

Technology Infrastructure

Human Resources

Business/IT Relationships

IT Leadership Roles

The Topics and Organization of This Textbook

Review Questions

Discussion Questions

Bibliography

CASE STUDY 1 Midsouth Chamber of Commerce (A): The Role of the Operating Manager in Information Systems

Background of the MSCC

Leon Lassiter

Information Technology Use at the MSCC

The Marketing and Sales Division

Operations Division

Human Resources Division

Changing Times

Catalyst for Change

Planning the New Information Technology System

The Proposal

Implementation

The Final Phase

The Future

Part 1 Information Technology

Chapter 2 Computer Systems

Basic Components of Computer Systems

Underlying Structure

Input/Output

Computer Memory

Bits and Coding Schemes

Arithmetic/Logical Unit

Computer Files

Sequential Access Files

Direct Access Files

Control Unit

The Stored-Program Concept

Types of Computer Systems

Microcomputers

Midrange Systems

Mainframe Computers

Supercomputers

Key Types of Software

Applications Software

An Example of an Application Product

Personal Productivity Software

Word Processing

Spreadsheets

Database Management Systems

Presentation Graphics

Electronic Mail and Groupware

Office Suites

World Wide Web Browsers

Other Personal Productivity Products

Support Software

The Operating System

Advanced Operating Systems Concepts6

Sources of Operating Systems

Language Translators

Third Generation Languages

COBOL

Other Procedural Languages

Fourth Generation Languages

Beyond the Fourth Generation Languages

Markup Languages

Object-Oriented Programming

Languages for Developing Web Applications

Database Management Systems

Managing the Data Resource

CASE Tools

Communications Interface Software

Utility Programs

The Changing Nature of Software

The Information Technology Industry

Summary

Review Questions

Discussion Questions

Bibliography

Chapter 3 Telecommunications and Networking

The Need for Networking

Sharing of Technology Resources

Sharing of Data

Distributed Data Processing and Client/Server Systems

Enhanced Communications

Marketing Outreach

An Overview of Telecommunications and Networking

Key Elements of Telecommunications and Networking

Analog and Digital Signals

Speed of Transmission

Types of Transmission Lines

Transmission Media

Twisted Pair

Coaxial Cable

Wireless

Satellite

Fiber Optics

Topology of Networks

Bus

Ring

Star

Tree

Mesh

More Complex Networks

Types of Networks

Computer Telecommunications Networks

Local Area Networks

Wired Local Area Networks.

Wireless Local Area Networks.

Higher-Speed Wired Local Area Networks.

Backbone Networks

Wide Area Networks

DDD and WATS.

Leased Lines.

Satellite.

ISDN.

Packet-Switched Networks.

Virtual Private Networks.

Internet

Accessing the Internet.

Intranets.

Internet2

Network Protocols

OSI Reference Model

Application Layer.

Presentation Layer.

Session Layer.

Transport Layer.

Network Layer.

Data Link Layer.

Physical Layer.

TCP/IP

The Exploding Role of Telecommunications and Networking

Online Operations

Connectivity

Electronic Data Interchange and Electronic Commerce

Marketing

The Telecommunications Industry

Summary

Review Questions

Discussion Questions

Bibliography

Chapter 4 The Data Resource

Why Manage Data?

Technical Aspects of Managing the Data Resource

The Data Model and Metadata

Data Modeling

Database Programming

Managerial Issues in Managing Data

Principles in Managing Data

The Need to Manage Data Is Permanent

Data Can Exist at Several Levels

Application Software Should Be Separate from the Database

Application Software Can Be Classified by How They Treat Data

Application Software Should Be Considered Disposable

Data Should Be Captured Once

There Should Be Strict Data Standards

Master Data Must Conform

The Data Management Process

Data Management Policies

Data Ownership

Data Administration

Summary

Review Questions

Discussion Questions

Bibliography

Part 2 Applying Information Technology

Chapter 5 Enterprise Systems

Application Areas

Critical Concepts

Batch Processing versus Online Processing

Functional Information Systems

Vertical Integration of Systems

Distributed Systems

Client/Server Systems

Virtualization

Service-Oriented Architecture and Web Services

Transaction Processing Systems

Payroll System

Order Entry System

Enterprise resource Planning Systems

An Example ERP System: SAP ERP

Data Warehousing

Customer Relationship Management Systems

Office Automation

Videoconferencing

Electronic Mail

Groupware and Collaboration

An Example Groupware System: Lotus Notes

Intranets and Portals

Factory Automation

Engineering Systems

Manufacturing Administration

Factory Operations

Robotics

Supply Chain Management Systems

Summary

Review Questions

Discussion Questions

Bibliography

Chapter 6 Managerial Support Systems

Decision Support Systems

Data Mining

Group Support Systems

Geographic Information Systems

Business Adopts Geographic Technologies

What’s Behind Geographic Technologies

Issues for Information Systems Organizations

Executive Information Systems/Business Intelligence Systems

Knowledge Management Systems

Two Recent KMS Initiatives within a Pharmaceutical Firm

Corporate KMS

Field Sales KMS

KMS Success

Artificial Intelligence

Expert Systems

Obtaining an Expert System

Examples of Expert Systems

Neural Networks

Virtual Reality

Summary

Review Questions

Discussion Questions

Bibliography

Chapter 7 E-Business Systems

Brief History of the Internet

E-Business Technologies

Legal and Regulatory Environment

Strategic E-Business Opportunities (and Threats)

B2B Applications

B2C Applications

Two Dot-Com Retailers

Amazon.com ( www.amazon.com)

Netflix ( www.netflix.com)

Two Traditional Catalog Retailers

Dell ( www.dell.com)

Lands’ End ( www.landsend.com)

Two Traditional Store Retailers

Staples ( www.staples.com)

Tesco ( www.tesco.com)

Summary: B2C Retailing

The Initial Dot-Com Advantage

Today’s Multichannel Advantage

Dot-Com Intermediaries

Summary: Successful Online Intermediary Models

Special Issue: What Makes a Good Web Site for consumers

Special Issue: What Makes a Good B2C Social Media Platform

Summary

Review Questions

Discussion Questions

Bibliography

Part 3 Acquiring Information Systems

Chapter 8 Basic Systems Concepts and Tools

The Systems View

What Is a System?

Seven Key System Elements

System Boundary

Component Decomposition

Interfaces

Organizations as Systems

Systems Analysis and Design

System Scope

Logical Before Physical

Problem-Solving Steps

Business Processes

Identifying Business Processes

Business Process Redesign

Accounts Payable at Ford Motor Company

Mutual Benefit Life Insurance

IT as an Enabler of BPR

Processes and Techniques to Develop Information Systems

The Information Systems Development Life Cycle

Structured Techniques for Life-Cycle Development

Procedural-Oriented Techniques

Techniques for the As-Is Model

Techniques for the Logical To-Be Model

To-Be Patterns

Techniques for Documenting the Physical To-Be System

Object-Oriented Techniques

Core Object-Oriented Concepts

Summary of Processes and Techniques to Develop Information Systems

Information Systems Controls to Minimize Business Risks

Types of Control Mechanisms

Controls in the Definition and Construction Phases

Methodology Standards

Validation Rules and Calculations

System Testing

Controls in the Implementation Phase

Security

Backup and Recovery

Auditing Roles

Summary

Review Questions

Discussion Questions

Bibliography

Chapter 9 Methodologies for Custom Software Development

Systems Development Life Cycle Methodology

The SDLC Steps

Initiating New Systems Projects

Definition Phase

Feasibility Analysis

Requirements Definition

Construction Phase

System Design

System Building

System Testing

Implementation Phase

Installation

Operations

Maintenance

The SDLC Project Team

Managing an SDLC Project

Manageable Project Size

Accurate Requirements Definition

Executive Sponsorship

SDLC Advantages and Disadvantages

Prototyping Methodology

The Prototyping Steps

The Prototyping Project Team

Managing a Prototyping Project

Prototyping Advantages and Disadvantages

Prototyping Within an SDLC Process

Newer Approaches

Rapid Application Development (RAD)

Agile Methodologies

eXtreme Programming

Scrum

Managing Software Projects Using Outsourced Staff

Supporting User Application Development (UAD)

Advantages and Disadvantages of User-Developed Applications

Assessing the Risks from UAD

Application Characteristics

Tool Characteristics

Developer Characteristics

Guidelines for User Developers

Summary

Review Questions

Discussion Questions

Bibliography

Chapter 10 Methodologies for Purchased Software Packages

The Make-or-Buy Decision

Purchasing Methodology

The Purchasing Steps

Initiating the Purchasing Process

Definition Phase

Feasibility Analysis

Requirements Definition

Create Short List of Suitable Packages

Establish Criteria for Selection

Develop and Distribute the RFP

Evaluate Vendor Responses to RFP and Choose Package

Negotiate Contract

Construction Phase

Implementation Phase

Installation

Operations

Maintenance

Project Team for Purchasing Packages

Managing a Purchased System Project

Purchasing Small Systems

Purchasing Advantages and Disadvantages

Advantages

Disadvantages

Special Case: Enterprise System Packages

Open Source Software

New Purchasing Option: Application Service Providers (ASPs)

Summary

Review Questions

Discussion Questions

Bibliography

Chapter 11 IT Project Management

IT Portfolio Management

Project Management Roles

Project Manager

Project Sponsor and Champion Roles

Project Initiation

Project Planning

Scheduling

Budgeting

Staffing

Planning Documents

Project Execution and Control

Managing Project Risks

Managing Business Change

Project Closing

Special Issue: Managing Complex IT Projects

Special Issue: Managing Virtual Teams

Summary

Review Questions

Discussion Questions

Bibliography

Part four The Information Management System

Chapter 12 Planning Information Systems Resources

Benefits of Information Resources Planning

Creating a Context for IS Resource Decisions

Aligning IS and Business Goals

Balancing the Trade-offs Between Standardization and Agility

Obtaining IT Capital Investment Approvals

The Information Resources Planning Process

Assessing The Current Information Resources

Measuring IS Use and Attitudes

Reviewing the IS Organizational Mission

Assessing Performance Versus Goals

Creating an Information Vision

Designing the IT Architecture

Formulating the Strategic IS Plan

The Strategic IS Planning Process

Setting Objectives

Conducting Internal and External Analyses

Establishing Strategic Initiatives

Tools for Identifying Strategic IT Opportunities

Critical Success Factors

Analysis of Competitive Forces

Value Chain Analysis

Formulating Operational IS Plans

Guidelines for Effective IS Planning

Summary

Review Questions

Discussion Questions

Bibliography

Chapter 13 Leading the Information Systems Function

IS Organization responsibilities and Governance

Managing IT Service Delivery

Chargeback Systems

Service Level Agreements (SLAs)

IT Service Management with ITIL

Supporting Computer Users

Strategies for User Computing

Support Services for Computer Users

Control Policies and Procedures

Supporting Telecommuters

Managing IT Applications

An Applications Portfolio Approach

Metrics for IT Applications Management

Managing IT Human Resources

Managing the Business/IT Relationship

Measuring Overall IS Performance

Special Issue: is management in Global organizations

Special Issue: Managing it Outsourcing

Summary

Review Questions

Discussion Questions

Bibliography

Chapter 14 Information Security

Computer Crime

The Chief Security Officer Role

Risk Management for Information Security

Compliance with Laws and Regulations

Sarbanes-Oxley (SOX)

Gramm-Leach-Bliley Act of 1999 (GBLA)

The Financial Privacy Rule

Health Insurance Portability and Accountability Act (HIPAA)

The PATRIOT Act

Organizational Polices for Information Security

Planning for Business Continuity

Electronic Records Management (ERM)

Summary

Review Questions

Discussion Questions

Bibliography

Chapter 15 Social, Ethical, and Legal Issues

The Legal Environment

Ethics Frameworks

Identifying Ethical Problems

Analyzing Ethical Problems

Social issues

Privacy

Privacy Problems

E-Commerce Privacy Concerns

Workplace Privacy

Ethics of Invasion of Privacy

Laws on Privacy

Identity Theft

Impact of Identity Theft

Laws on Identity Theft

Intellectual Property Rights

Software Piracy

Copyright Protection

Patent Protection

Digital Entertainment Piracy

Internet File Sharing

Ethical Questions

Other Social Issues

Access to the Technology

Freedom of Speech

Hazards of Inaccuracy

Impact on Workers

The Future

Review Questions

Discussion Questions

Bibliography

Glossary

Index

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