Improve Your Communication Skills 2nd edition by Alan Barker ISBN 0749456272 9780749456276

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Product details:

ISBN 10:       0749456272
ISBN 13: 978-0749456276
Author:         Alan Barker

Good communication skills are vital in today’s workplace. Whether you need to keep the interest of a large audience, impress a potential employer, or simply win the argument at an important meeting, sounding the part is key.

Improve Your Communication Skills shows how to improve conversations and build rapport with colleagues; hold interviews and staff appraisals; learn the skills of persuasion; give effective presentations; write emails, letters and reports; and write for the web.

Improve Your Communication Skills 2nd Table of contents:

Part 1: The Fundamentals of Communication

1. Introduction to Communication

   • The Importance of Communication in Personal and Professional Life
   • The Key Elements of Communication
   • Types of Communication: Verbal and Non-Verbal

2. Understanding Your Audience

   • Identifying Your Audience’s Needs
   • Tailoring Your Message
   • Building Rapport and Empathy

3. Barriers to Effective Communication

   • Psychological, Cultural, and Physical Barriers
   • Overcoming Communication Obstacles
   • Active Listening

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Part 2: Enhancing Verbal Communication

4. The Power of Words

   • The Impact of Language on Communication
   • Using Clear and Concise Language
   • Persuasion Techniques in Verbal Communication

5. Improving Your Speaking Skills

   • Speaking with Confidence and Authority
   • Overcoming Nervousness and Fear of Public Speaking
   • Techniques for Engaging Your Audience

6. Effective Questioning Techniques

   • Types of Questions: Open, Closed, and Probing
   • The Role of Questions in Clarifying Information
   • How to Use Questions to Guide a Conversation

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Part 3: Non-Verbal Communication

7. The Role of Body Language

   • Understanding Gestures, Posture, and Facial Expressions
   • Using Body Language to Reinforce Your Message
   • How to Read and Interpret Others’ Body Language

8. Tone of Voice and Paralanguage

   • The Power of Tone, Pitch, and Pace
   • How Paralanguage Affects Communication
   • Aligning Your Tone with Your Message

9. Non-Verbal Communication in Different Cultures

   • Cultural Differences in Non-Verbal Cues
   • Adapting Your Non-Verbal Communication for Global Audiences

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Part 4: Writing Skills for Effective Communication

10. Improving Your Writing

    • Clarity, Precision, and Brevity in Writing
    • Writing for Different Audiences and Purposes
    • The Importance of Grammar, Style, and Tone

11. Writing for Business

    • Effective Email Writing
    • Business Reports, Proposals, and Letters
    • Creating Presentations and Visual Aids

12. Persuasive Writing

    • Techniques for Persuading Through Written Communication
    • The Role of Argumentation and Evidence
    • Crafting Persuasive Messages

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Part 5: Communication in Different Contexts

13. Communication in Teams

    • The Importance of Team Communication
    • Collaboration and Conflict Resolution
    • Building Trust and Cooperation in Teams

14. Communication in Leadership

    • Leading through Effective Communication
    • Motivating and Inspiring Your Team
    • Managing Difficult Conversations as a Leader

15. Communication in Negotiation

    • The Art of Negotiating
    • Techniques for Effective Negotiation
    • Handling Conflicts and Reaching Agreements

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Part 6: Advanced Communication Skills

16. Mastering Public Speaking

    • Preparing and Structuring Your Speech
    • Delivering Your Speech with Confidence and Impact
    • Handling Q&A Sessions and Difficult Audiences

17. Managing Difficult Conversations

    • Approaching Sensitive Topics
    • Conflict Management Strategies
    • Dealing with Aggressive or Defensive Behavior

18. Effective Communication for Career Success

    • Networking and Building Relationships
    • Personal Branding through Communication
    • Using Communication to Advance Your Career

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Part 7: Conclusion

19. Developing Your Communication Skills
    • Ongoing Improvement and Practice
    • Seeking Feedback and Learning from Mistakes
    • Tools and Resources for Continued Development

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