Healthcare Operations Management 4th Edition by John Olson, Daniel McLaughlin, Luv Sharma ISBN 9781640553040 1640553045

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Product details:
ISBN 10: 1640553045
ISBN 13: 9781640553040
Author: John Olson, Daniel McLaughlin, Luv Sharma

Healthcare Operations Management 4th Edition Table of contents:

Part I: Introduction to Healthcare Operations

Chapter 1. The Challenge and the Opportunity

Overview

The Purpose of This Book

The Challenge

The Opportunity

A Systems Look at Healthcare

An Integrating Framework for Operations Management in Healthcare

Vincent Valley Hospital and Health System

Conclusion

Discussion Questions

References

Chapter 2. History of Performance Improvement

Overview

Operations Management in Action

Background

Knowledge-Based Management

History of Scientific Management

Project Management

Introduction to Quality

Philosophies of Performance Improvement

Supply Chain Management

Big Data and Analytics

Conclusion

Discussion Questions

References

Chapter 3. Evidence-Based Medicine and Value Purchasing

Overview

Operations Management in Action

Evidence-Based Medicine

Tools to Expand the Use of Evidence-Based Medicine

Clinical Decision Support

The Future of Evidence-Based Medicine and Value Purchasing

Vincent Valley Hospital and Health System and Pay for Performance

Conclusion

Discussion Questions

Note

References

Chapter 4. Use of Technology in Healthcare Delivery

Overview

Operations Management in Action

Health Information Technology

Information Flows and Types of HIT

Impact of HITs

Adoption and Assimilation of HITs

Challenges with HIT Use

Conclusion

Discussion Questions

References

Part II: Setting Goals and Executing Strategy

Chapter 5. Strategy and the Balanced Scorecard

Overview

Operations Management in Action

Moving Strategy to Execution

The Balanced Scorecard as Part of a Strategic Management System

Elements of the Balanced Scorecard System

Conclusion

Discussion Questions

Exercises

References

Chapter 6. Project Management

Overview

Operations Management in Action

Definition of a Project

Project Selection and Chartering

Project Scope and Work Breakdown

Scheduling

Project Control

Quality Management, Procurement, the Project Management Office, and Project Closure

Agile Project Management

The Project Manager and Project Team

Conclusion

Discussion Questions

Exercises

References

Part III: Performance Improvement Tools, Techniques, and Programs

Chapter 7. Tools for Problem Solving and Decision Making

Overview

Operations Management in Action

Decision-Making Framework

Mapping Techniques

Problem Identification Tools

Analytical Tools

Implementation: Force Field Analysis

Conclusion

Discussion Questions

Exercises

References

Chapter 8. Healthcare Analytics

Overview

Operations Management in Action

What Is Analytics in Healthcare?

Introduction to Data Analytics

Data Visualization

Data Mining for Discovery

Conclusion

Discussion Questions

Note

References

Chapter 9. Quality Improvement in Healthcare

Overview

Operations Management in Action

Defining Quality

Cost of Quality

Quality Analytics and Dashboards

The Six Sigma Quality Program

Additional Quality Tools

Riverview Clinic Six Sigma Generic Drug Project

Conclusion

Discussion Questions

Exercises

References

Chapter 10. Lean Healthcare

Overview

Operations Management in Action

What Is Lean?

Types of Waste

The Lean Dashboard

The Lean Toolkit

Kaizen

The Merging of Lean and Six Sigma Programs

Conclusion

Discussion Questions

Exercises

References

Part IV: Applications to Contemporary Healthcare Operations Issues

Chapter 11. Process Improvement and Patient Flow

Overview

Operations Management in Action

Problem Types

Patient Flow

Process Improvement Approaches

The Science of Lines: Queuing Theory

Process Improvement in Practice

Conclusion

Discussion Questions

Exercises

References

Chapter 12. Scheduling and Capacity Management

Overview

Operations Management in Action

Hospital Census and Rough-Cut Capacity Planning

Staff Scheduling

Job and Operation Scheduling and Sequencing Rules

Patient Appointment Scheduling Models

Advanced-Access Patient Scheduling

Conclusion

Discussion Questions

Exercises

References

Chapter 13. Supply Chain Management

Overview

Operations Management in Action

Supply Chain Management

Tracking and Managing Inventory

Demand Forecasting

Order Amount and Timing

Inventory Systems

Procurement and Vendor Relationship Management

Group Purchasing Organizations

Care Coordination and Supply Chain Challenges

Strategic View

Conclusion

Discussion Questions

Exercises

References

Chapter 14. Improving Financial Performance with Operations Management

Overview

Operations Management in Action

Environmental Pressures on Financial Performance

Conclusion

Discussion Questions

Exercises

Note

References

Part V: Putting It All Together for Operational Excellence

Chapter 15. Emerging Trends in Healthcare

Overview

Operations Management in Action

Introduction

Patient-Centered Care

Blockchain and Decentralized Applications in Healthcare

Virtual Care

Home Health

Care Providers’ Involvement in Population Health

Other Advancements in Healthcare

Conclusion

Discussion Questions

References

Chapter 16. Holding the Gains

Overview

Approaches to Holding Gains

Which Tools to Use: A General Algorithm

Data and Analytics

Operational Excellence

The Healthcare Organization of the Future

Conclusion

Discussion Questions

Case Study

References

Glossary

Index

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