Emotional Labour in Health Care The unmanaged heart of nursing 1st edition by Catherine Theodosius – Ebook PDF Instant Download/Delivery.9781134130726, 1134130724
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ISBN 10: 1134130724
ISBN 13: 9781134130726
Author: Catherine Theodosius
Do nurses still care? In today’s inflexible, fast-paced and more accountable workplace where biomedical and clinical models dominate health care practice, is there room for emotional labour? Based on original empirical research, this book delves into personal accounts of nurses’ emotion expressions and experiences as they emerge from everyday nursing practice, and illustrates how their emotional labour is adapting in response to a constantly changing work environment. The book begins by re-examining Arlie Hochschild’s sociological notion of emotional labour, and combines it with Margaret Archer’s understanding of emotion and the inner dialogue. In an exploration of the nature of emotional labour, its historical and political context, and providing original, but easily recognisable, typology, Catherine Theodosius emphasises that it is emotion – complex, messy and opaque – that drives emotional labour within health care. She suggests that rather than being marginalised, emotional labour in nursing is frequently found in places that are hidden or unrecognised. By understanding emotion itself, which is fundamentally interactive and communicative, she argues that emotional labour is intrinsically linked to personal and social identity. The suggestion is made that the nursing profession has a responsibility to include emotional labour within personal and professional development strategies to ensure the care needs of the vulnerable are met. This innovative volume will be of interest to nursing, health care and sociology students, researchers and professionals.
Emotional Labour in Health Care The unmanaged heart of nursing 1st Table of contents:
Part I Understanding emotional labour in nursing
1 Emotion management and emotional labour
Hochschild’s background
Emotion management
Feeling rules
Surface and deep acting
Emotional labour
Inauthenticity of self
Emotional labour and gender
The significance of emotional labour
2 Emotional labour in health care
Image and identity in nurses and nursing
Feeling rules
Emotion work and emotional labour: private–public realm
Trust and power in emotional labour
Advancement and speed-up in nursing
Emotional labour in nursing
3 Emotion and cognition
Emotion: innate and independent or subject to cognition? The linguistic argument
Emotion: independent from or subject to cognition? The biological approach
Conclusion
4 Synthesising Darwin and Freud with interactionist theory
Synthesising Darwin and Freud
Synthesising Dewey and Gerth and Mills with Mead and Goffman
Hochschild’s new social theory of emotion
Surface acting
Deep acting
Emotion memory
Freud and the unconscious
Conclusion
5 Emotion and personal and social identity
Archer’s approach towards emotion
First order emotion
Second order emotion
The inner dialogue
Contrasting Hochschild and Archer
Conclusion
Part II Developing emotional labour in nursing
6 The emotional field
Participant observation
Audio diaries
Interviews
Ward B
Analysing the data
Narrative
Reflexivity and transference
Theoretical frameworks
7 Therapeutic emotional labour
Therapeutic emotional labour
Therapeutic emotional labour in ‘The complaint’ (Vignette 7)
The boundaries
Dynamic tensions
Growth
Possibilities
Autonomy and the investment of self in therapeutic emotional labour
The nature of therapeutic emotional labour in nursing
8 Instrumental emotional labour
Instrumental emotional labour
Instrumental emotional labour in ‘The NG tube’ (Vignette 8)
Boundaries
Dynamic tensions
Growth
Possibilities
Autonomy and investment of self in instrumental emotional labour
The nature of instrumental emotional labour in nursing
9 Collegial emotional labour
Collegial emotional labour
Collegial emotional labour in ‘Breaking the shame spiral’ (Vignette 9)
Boundaries
Dynamic tensions
Growth
Possibilities
Authenticity and autonomy of self in collegial emotional labour
The nature of collegial emotional labour in nursing
Conclusion
10 Reflexive emotion management
Emotion
Feeling rules
Personal identity and the inner dialogue
The inner dialogue
Reflexive emotion management
Surface acting and personal identity
Deep acting and personal identity
Authenticity of self in emotional labour
The nature of emotional labour in nursing: implications for practice
Bibliography
Index
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