(Ebook PDF) Telephone Triage for Obstetrics and Gynecology 3rd Edition by Vicki Long,Patricia McMullen 1496362403 9781496362407 full chapters

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ISBN-10 ‏ : ‎1496362403 

ISBN-13 ‏ : ‎ 9781496362407

Author :  Vicki E. Long,Patricia C. McMullen 

Provide top-level obstetrics and gynecology telephone triage that is safe, efficient, and effective, with Telephone Triage for Obstetrics & Gynecology, 3rd Edition. This at-your-fingertips guide offers a wide range of current, evidence-based protocols, backed by proven patient-questioning techniques, quick-reference charts, and real-life patient scenarios. Adaptable to  private practice, hospital, clinic, or call center, this invaluable guide will help ensure that your telephone triage standards stay high, while your practice serves individual patient situations with empathy and accuracy, right from the start. 

Telephone Triage for Obstetrics & Gynecology 3rd Table of contents:

Part I: Telephone Triage Basics
Chapter 1: Telephone Triage in Women’s Health Care: Logistical and Legal Considerations
THE ORIGIN AND EVOLUTION OF TRIAGE
BASIC CONSIDERATIONS IN ESTABLISHING A TELEPHONE TRIAGE SYSTEM
Are “Protocols” or “Guidelines” the Appropriate Format?
What’s the First Step in Drafting Protocols or Guidelines?
Who Should Handle the Calls?
How Should Calls Be Documented?
A WORD ON CONFIDENTIALITY, THE HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT, AND THE AMERICAN RECOVERY AND REINVESTMENT ACT
What Information Is Pertinent for Each Patient Who Calls?
HANDLING OUT-OF-STATE CALLS
REDUCING LEGAL RISKS/IMPROVING PATIENT CARE
Chapter 2: Assessing the Obstetric/Gynecologic Patient by Telephone
THE EVIDENCE FOR ASSESSMENT BY TELEPHONE
THE BASIC DATA
THE NATURE OF THE PROBLEM
THE REAL NATURE OF THE PROBLEM
EXPLORING SYMPTOMS
TIME MANAGEMENT IN TELEPHONE TRIAGE
Chapter 3: Communication Basics and Challenges in Telephone Triage
HELPFUL THERAPEUTIC COMMUNICATION TECHNIQUES
COMMUNICATION BASICS IN TELEPHONE TRIAGE
Self-Awareness
Tele Charisma
Paralanguage
Establish Trust
Use an Empathetic Approach
Allow Enough Time
Judicious Use of Open-ended Questions
Significance of Closing
COMMON CHALLENGES IN TELEPHONE TRIAGE
Maintaining Composure
Giving Bad News
Providing Comfort
Communicating with Assertiveness
Care for the Caregiver
RESOURCES IN COMMUNITY
Chapter 4: The Use of Online Information Retrieval in Telephone Triage: Professional Resources and Social Media
IMPORTANT TERMS
WEB PAGE ORGANIZATION AND NAVIGATION
INTERNET SEARCH ENGINES
CHOOSING KEYWORDS
Table 4-1: Internet Search Tracking Form
ENTERING KEYWORDS
Table 4-2: Examples of Keywords, Operators, and Results From Internet Searches
RESULTS DISPLAY
Table 4-3: Results From Keyword Search High Risk Pregnancy
EVALUATING WEB PAGE CONTENT
PATIENTS, CAREGIVERS, AND THE INTERNET
SCHOLARLY SEARCH ENGINES/DATABASES
A WORD ON SOCIAL MEDIA
MEDICAL PROFESSIONAL EDUCATION
Patient Education
POTENTIAL BARRIERS AND CAUTIONS
PROPER USE OF THE INTERNET AND SOCIAL MEDIA
Part II: Obstetric Protocols
Chapter 5: Preconceptual and Infertility Overview
BASIC TRIAGE ASSESSMENT FORM FOR PREGNANCY
BASIC TRIAGE ASSESSMENT FORM FOR AN OBSTETRIC PATIENT’S EXPOSURE TO ENVIRONMENTAL AND HOUSEHOLD CHEMICALS
BASIC TRIAGE ASSESSMENT FORM FOR AN OBSTETRIC PATIENT’S EXPOSURE TO COMMUNICABLE DISEASES
Table 5-1: Exposure to Selected Communicable Diseases in Pregnancy
Table 5-2: Recommendations for Vaccine Use in Pregnant Women
Cleaning Agents
Key Questions
Actions
STEP A: Use of Cleaning Agents
Cord Blood Banking
Key Questions
Actions
STEP A: Definition of Cord Blood Banking
STEP B: Arranging for Cord Blood Banking
STEP C: Controversies Surrounding Cord Blood Banking
Patient Education
Food Safety in Pregnancy
Key Questions
Actions
STEP A: Basic Rules of Food Safety
STEP B: Food Safety Advice for Consuming Fish
STEP C: Food Safety Advice for Selected Dairy Products
STEP D: Food Safety Advice for Deli Meats, etc.
STEP E: Safety Advice for Avoiding Toxoplasmosis Exposure
Patient Education
Hair Dye and Permanent Wave Exposure
Key Questions
Actions
STEP A: Hair Dye or Permanent Wave
Medication Use During Preconception, Pregnancy, and Lactation
Table 5-3: Risk Categories for Medications Prescribed in Preconception, Pregnancy, and Lactation
Key Questions
Actions
STEP A: Current Medication Use
Paint Exposure
Key Questions
Actions
STEP A: Latex Paints
STEP B: Spray Paints
STEP C: Oil- or Lead-Based Paints
STEP D: Sealants and Shellacs
STEP E: Artists’ Paints
Patient Education
Pesticide Use
Key Questions
Actions
STEP A: Pesticide Use
Common 30-Day Female Infertility Workup for Women With 28- to 30-Day Cycles
Table 5-4: Commonly Used Infertility Medications
Key Questions
Actions
STEP A: Getting Started
STEP B: Menses After Completion of the Infertility Workup
STEP C: No Menses After Completion of the Infertility Workup
Patient Education
Chapter 6: Early Management of Unintended Pregnancy Overview
BASIC TRIAGE ASSESSMENT FORM FOR EARLY UNINTENDED PREGNANCY
Counseling Options for Early Unintended Pregnancy
Key Questions
Actions
STEP A: Discussing Options for Unintended Pregnancy
STEP B: Referral to a Counselor or Other Care Provider
Patient Education
Chapter 7: Prenatal Screening Overview and Tests for Ongoing Fetal Surveillance
PRENATAL SCREENING OVERVIEW
TESTS FOR ONGOING FETAL SURVEILLANCE
Early Prenatal Genetic Screening for Aneuploidy (Abnormal Chromosomes)
Key Questions
Actions
STEP A: Chorionic Villus Sampling and Amniocentesis
STEP B: First Trimester Combined Screening, Serum Integrated Screening, and the Quadruple Second Trimester Screen
Patient Education
Early Prenatal Screening for Carrier Status
Key Questions
Actions
STEP A: Desires Carrier Screening
STEP B: Positive Screening Test
Patient Education
Antepartum Fetal Surveillance by Biophysical Profile
Key Questions
Actions
STEP A: Indications for a Biophysical Profile
STEP B: What a Biophysical Profile Involves
STEP C: Understanding Biophysical Profile Results
Patient Education
Antepartum Fetal Surveillance by Contraction Stress Test
Key Questions
Actions
STEP A: Indications for a Contraction Stress Test
STEP B: What a Contraction Stress Test Involves
STEP C: Understanding Contraction Stress Test Results
Patient Education
Antepartum Fetal Surveillance by Fetal Movement (Kick) Counts
Key Questions
Actions
STEP A: Indications for Counting Fetal Movements
STEP B: What Counting Fetal Movement (Kicks) Involves
STEP C: Understanding Fetal Movement (Kick) Count Results
Patient Education
Antepartum Fetal Surveillance by Nonstress Test
Key Questions
Actions
STEP A: Indications for a Nonstress Test
STEP B: What a Nonstress Test Involves
STEP C: Understanding Nonstress Test Results
Patient Education
Chapter 8: 1st Trimester Overview
Table 8-1: Maternal Mental Health: Perinatal Depression and Anxiety Patient Safety Bundle From the Council on Patient Safety in Women’s Health Care
1st Trimester Abdominal Pain
Key Questions
Actions
STEP A: Vaginal Bleeding
STEP B: Severe Abdominal Pain
STEP C: Problems to Consider
Patient Education
1st Trimester Ambivalence Regarding Pregnancy
Key Questions
Actions
STEP A: Ambivalence in Pregnancy
STEP B: Possible Underlying Depression or Anxiety
STEP C: History of Depression or Other Mental Health Disorders
STEP D: Desire to Harm Oneself or Others
Patient Education
1st Trimester Anxiety
Key Questions
Actions
STEP A: Ambivalence in Pregnancy
STEP B: Possible Underlying Depression or Anxiety
STEP C: History of Depression or Mental Health Disorders
STEP D: Recognition and Treatment of a Panic Attack
STEP E: Desire to Harm Oneself or Others
Patient Education
1st Trimester Bleeding
Key Questions
Actions
STEP A: Pregnancy Confirmation
STEP B: Vaginal Bleeding, Heavy
STEP C: Vaginal Spotting or Irregular Bleeding
STEP D: Ectopic Pregnancy Considerations
STEP E: Spontaneous Abortion Considerations
Patient Education
1st Trimester Constipation
Key Questions
Actions
STEP A: Pregnancy Related
STEP B: Constipation With Additional Symptoms
STEP C: History of Constipation/Medication Possibly Contributing
STEP D: Blood in Stool
Patient Education
1st Trimester Depression
Key Questions
Actions
STEP A: Ambivalence in Pregnancy
STEP B: Possible Underlying Depression or Anxiety
STEP C: History of Depression or Mental Health Disorder
STEP D: Desire to Harm Oneself or Others
Patient Education
1st Trimester Dizziness/Fainting
Key Questions
Actions
STEP A: Sudden, Severe Headache, or Neurologic Changes
STEP B: Fainting, Loss of Consciousness
STEP C: Ear Pain or Sinus Pressure
STEP D: Syncope
Patient Education
1st Trimester Fatigue
Key Questions
Actions
STEP A: Pregnancy-Related Fatigue
STEP B: Preexisting Illnesses
STEP C: Outside Stressors
Patient Education
1st Trimester Headache
Key Questions
Actions
STEP A: Sudden, Severe Headache
STEP B: Neurologic Symptoms
STEP C: Respiratory Symptoms
STEP D: Dull Headaches
Patient Education
1st Trimester Nausea/Vomiting
Key Questions
Actions
STEP A: Food/Fluid Difficulties
STEP B: Nausea/Vomiting in Pregnancy
STEP C: Preexisting Food Intolerance or Gastrointestinal Problem
STEP D: Fever/Abdominal Pain
Patient Education
1st Trimester Urinary Complaints
Key Questions
Actions
STEP A: Frequent Urination Without Other Symptoms
STEP B: Frequent Urination With Urinary Symptoms
STEP C: Frequent Urination With Renal Symptoms
STEP D: Sickle Cell Disease or Sickle Cell Carrier
Patient Education
1st Trimester Vaginal Discharge
Key Questions
Actions
STEP A: Physiologic Discharge of Pregnancy
STEP B: Symptoms of Vaginitis
STEP C: Urinary Tract Symptoms
STEP D: Possible Sexually Transmitted Infection Exposure
STEP E: Vulvovaginitis Symptoms With Possible Lesions
STEP F: History of Herpetic Lesions
STEP G: Vulvovaginitis Symptoms, Etiology Unknown
Patient Education
Chapter 9: 2nd Trimester Overview
2nd Trimester Abdominal Pain
Key Questions
Actions
STEP A: Vaginal Bleeding Associated With Abdominal Pain
STEP B: Symptoms Consistent With Contractions
STEP C: Pain Confined to One Part of Abdomen, Relieved by Position Change
STEP D: Pain Confined to One Part of Abdomen, Not Relieved by Position Change
STEP E: Pain Associated With Other Symptoms
Patient Education
Monitoring for Contractions
Gastritis
2nd Trimester Anxiety/Depression
Key Questions
Actions
STEP A: Anxiety in Pregnancy/Assessment and Treatment of Panic Attacks
STEP B: Possible Underlying Depression or Anxiety
STEP C: History of Depression or Previous Mental Health Issues
STEP D: Desire to Harm Oneself or Others
Patient Education
2nd Trimester Backache
Key Questions
Actions
STEP A: Preexisting Back Condition
STEP B: Backache Accompanied by Possible Contractions
STEP C: Backache Confined to One Part of Back, Relieved by Position Change
STEP D: Backache Confined, Unrelieved by Position Change
STEP E: Backache Associated With Other Symptoms
Patient Education
2nd Trimester Bleeding
Key Questions
Actions
STEP A: Abdominal Pain Associated With Vaginal Bleeding
STEP B: Painless Vaginal Bleeding
STEP C: Vaginal Spotting Associated With Pain, Itching, or Odor
STEP D: Other Possibilities
Patient Education
2nd Trimester Constipation
Key Questions
Actions
STEP A: Pregnancy Related
STEP B: Constipation With Additional Symptoms
STEP C: History of Constipation
STEP D: Blood in Stool
Patient Education
2nd Trimester Decreased Fetal Movement
Key Questions
Actions
STEP A: Felt Fetal Movement in Last 24 Hours
STEP B: Has Felt Fetal Movement Every Day for a Week
STEP C: Inconsistent Fetal Movement
STEP D: Prior Pregnancy Loss
Patient Education
2nd Trimester Fatigue
Key Questions
Actions
STEP A: Pregnancy-Related Fatigue
STEP B: Preexisting Illnesses
STEP C: Outside Stressors
2nd Trimester Headache
Key Questions
Actions
STEP A: Sudden, Severe Headache
STEP B: Neurologic Symptoms
STEP C: Respiratory Symptoms
STEP D: Dull Headaches
2nd Trimester Indigestion
Key Questions
Actions
STEP A: Onset Pregnancy Related
STEP B: Indigestion With Additional Symptoms
STEP C: History of Indigestion
Patient Education
2nd Trimester Nasal Congestion
Key Questions
Actions
STEP A: Colored Nasal Congestion
STEP B: Clear Nasal Congestion
Patient Education
2nd Trimester Nausea/Vomiting
Key Questions

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