Digital Government research and practice 2023 1st Edition by Henrik Palmer Olsen, Thomas Troels Hildebrandt, Cornelius Wiesener, Matthias Smed Larsen, Asbjørn William Ammitzbøll Flügge EISSN 26390175

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Author: Henrik Palmer Olsen, Thomas Troels Hildebrandt, Cornelius Wiesener, Matthias Smed Larsen, Asbjørn William Ammitzbøll Flügge

What information should and can be transparent for Artificial Intelligence (AI) algorithms? In this article, Henrik Palmer Olsen and his co-authors examines socio-technical and legal perspectives on transparency in relation to algorithmic decision-making in public administration. The article explains that transparency of AI systems have different meanings across various technologies and that access to information from public bodies about AI systems in use, may be limited in a number of ways. Despite some first steps towards the establishment of standardized protocols, there exists, so far, no mature standard for documenting AI models. From a legal perspective, this article examines the applicable freedom of information (FOI) regimes across different jurisdictions, with a particular focus on Denmark and the EU. Despite notable differences, the authors find that the FOI regimes generally only grant access to existing documents, and that access to these documents can be denied on the basis of proprietary interests- and internal documents exemptions. The authors therefore ultimately conclude that the European data-protection framework (GDPR) and the proposed EU AI Act (now in its final phase before expected enactment in early 2024) – with their far-reaching duties to document the functioning of AI systems – provide promising new avenues for enhancing public information about AI-systems in use in public administration, beyond what is achievable from existing FOI law alone.

Digital Government research and practice 2023 1st Edition Table of contents:

Chapter 1: Understanding Digital Government

• What is Digital Government?
• The Role of Digital Technologies in Public Administration
• The Historical Development of Digital Government
• Challenges and Opportunities for Governments Worldwide
• The Relationship Between Digital Government and E-Government
• Case Studies: Early Adopters and Success Stories

Chapter 2: Digital Government Frameworks and Theories

• Conceptual Frameworks for Digital Government
• Theories of Digital Transformation in the Public Sector
• Governance and Policy Models in Digital Government
• Digital Democracy and Citizen Engagement
• Organizational Models for Implementing Digital Government
• The Role of Leadership in Digital Government Transformation

Chapter 3: Policy and Regulation in Digital Government

• The Policy Landscape for Digital Government
• Legal and Regulatory Challenges in the Digital Space
• Privacy, Security, and Data Protection in Digital Governance
• Ethical Considerations in Digital Government Practices
• International Standards and Frameworks for Digital Government
• Case Study: Policy Approaches in Different Countries

Chapter 4: E-Government Services and Citizen Interaction

• Digital Services for Citizens: From E-Services to Smart Services
• Enhancing Citizen Participation Through Digital Platforms
• The Role of Social Media and Mobile Technologies in Government-Citizen Interaction
• Challenges in Delivering Accessible and Inclusive Services
• Case Study: Digital Health and Public Sector Services

Chapter 5: Data, Analytics, and Decision-Making in Digital Government

• Big Data and Open Data Initiatives in the Public Sector
• Leveraging Analytics for Decision Support and Policy Development
• Data-Driven Government: Benefits and Risks
• Real-Time Analytics for Crisis Management and Public Safety
• Artificial Intelligence and Machine Learning in Governance
• Example: Data-Driven Public Services in Action

Chapter 6: Digital Government and Public Sector Innovation

• Innovation in Public Sector Management and Policy
• Integrating Digital Technologies for Smart Cities
• Public-Private Partnerships for Digital Innovation
• Innovation Labs and Digital Hubs in Government
• Citizen Innovation and Participatory Design in Government Projects
• Case Study: Digital Transformation in Local Government

Chapter 7: Building and Managing Digital Government Infrastructure

• The Backbone of Digital Government: IT Infrastructure
• Cloud Computing, IoT, and the Smart Government Revolution
• Designing Secure and Scalable Digital Infrastructure
• Managing IT Projects and Stakeholders in Government Settings
• Implementing Digital Government Platforms at Scale
• Example: Building a National E-Government Platform

Chapter 8: Digital Government in Action: Global Perspectives

• Digital Government Practices Around the World
• Government Digitalization in Developed vs. Developing Countries
• Cross-National Collaboration and Knowledge Sharing
• The Role of International Organizations in Promoting Digital Government
• Comparative Case Study: Estonia, Singapore, and the UK
• Lessons Learned from Global Digital Government Initiatives

Chapter 9: Digital Government in Crisis Management and Recovery

• The Role of Digital Government in Emergencies and Natural Disasters
• E-Government During a Pandemic: Lessons from COVID-19
• Public Health Systems and Crisis Communication Through Digital Platforms
• Rebuilding Trust in Government Through Digital Transparency
• Crisis Management: Data, Technologies, and Coordination
• Case Study: Digital Government in Post-Disaster Recovery

Chapter 10: The Future of Digital Government

• Trends and Emerging Technologies in Digital Government
• The Role of Blockchain, 5G, and AI in Shaping the Future of Government
• The Impact of Automation and Robotics on Public Administration
• The Digital Divide and Global Equity in Digital Government
• Vision 2030: What Does the Future Hold for Digital Governance?
• Example: Predicting the Future of Smart Government Services

Conclusion: Moving Forward with Digital Government

• Reflecting on the Digital Government Journey
• Key Challenges and Recommendations for Policymakers and Practitioners
• How to Foster Digital Government Transformation in Your Country
• Conclusion: A New Era of Public Service Delivery

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