Dental Reception and Practice Management 1st Edition by Glenys Bridges ISBN 1405138882 9781405138888

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Product details:

ISBN 10: 1405138882 
ISBN 13: 9781405138888
Author: Glenys Bridges

Dental Reception and Practice Management is the dental office administrator’s essential companion to all aspects of reception work and practice management duties. The book covers vital interpersonal skills and the important aspects of business management and marketing relevant to dentistry. In addition it explains the development of dental care and the range of available treatments, enhancing the reader’s understanding and awareness of the necessary clinical aspects of dentistry. Dental reception and Practice Management covers a range of key skills and knowledge within three sections: ‘Overview of Dental Care Administration’, ‘Front of House Skills and Planning’ and ‘Managing Dental Services’; bringing together practical guidance on business management and reception skills with accessible and relevant information on the dental professions.

Dental Reception and Practice Management 1st Table of contents:

• Customer Service and Communication

  • Effective Communication with Patients
  • Handling Patient Queries and Concerns
  • Managing Patient Expectations

• Office Procedures and Policies

  • Appointment Scheduling and Calendar Management
  • Managing Patient Records
  • Insurance Claims and Billing
  • Maintaining Confidentiality and Legal Compliance

• Financial Management in Dental Practices

  • Billing and Coding
  • Managing Payments and Accounts
  • Financial Reporting

• Practice Marketing and Growth

  • Patient Retention Strategies
  • Social Media and Online Presence for Dental Practices
  • Networking and Referrals

• Human Resources and Team Management

  • Staff Training and Development
  • Hiring and Onboarding Staff
  • Managing Team Dynamics

• Health and Safety Regulations

  • Infection Control in the Dental Office
  • Occupational Health and Safety
  • Emergency Protocols

• Technology in Dental Practices

  • Dental Software and Technology
  • Digital Records and EHR (Electronic Health Records)
  • Innovations in Dental Practice Management

• Legal and Ethical Aspects of Practice Management

  • Legal Responsibilities of Dental Practices
  • Patient Rights and Consent
  • Ethical Issues in Dental Practice

• Future Trends in Dental Reception and Management

  • Evolving Roles and Expectations
  • Technology and Practice Management Innovations

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