Configuration Management Best Practice Handbook 1st Edition by Gerard Blokdijk ISBN 1921523840 9781921523847

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Product details:

ISBN 10: 1921523840

ISBN 13: 9781921523847

Author:  Gerard Blokdijk 

Configuration Management Best Practice Handbook 1st Edition: 

This thorough book provides a clear roadmap to designing, implementing and operating Configuration Management. The author leaves no key process out and completely covers everything from initial concept to measuring effectiveness and process improvement.

The book starts with an initial strategy that is focused on planning Configuration Management services that are completely aligned to requirements and are based on a mission statement.

This business-oriented approach is refreshing and will keep IT grounded in the real reasons for a Configuration Management. More importantly is the process for careful selection of services to provide. An overly ambitious set of service goals will kill a Configuration Management implementation early in its life by offering too much before there is a stable Configuration Management process in place. This book is realistic and lays the foundation for a successful implementation. The section on the actual design of the Configuration Management structure provides insights and information that can be applied to a large number of solutions.

 

Configuration Management Best Practice Handbook 1st Edition Table of contents:

1. Introduction roadmap

2. Configuration management

3. Supporting documents

4. Policies objectives and scope

5. Objectives and goals

6. Configuration process manager

7. Business & IT service mapping for CI’s

8. Identification guidelines

9. Status accounting guidelines

10. Verification & audit plan

11. CMDB design document

12. Communication plan

13. Business justification document

14. Reports, KPIs & metrics

15. Implementation & project plan

16. Further information

 

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