CMDB and Configuration Management Process Software Tools Creation and Maintenance Planning and Implementation Guide 1st Edition by Gerard Blokdijk ISBN

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ISBN 13: 
Author: Gerard Blokdijk

CMDB and Configuration Management Process, Software Tools Creation and Maintenance, Planning and Implementation Guide (1st Edition) is a comprehensive guide designed to help organizations effectively establish, manage, and maintain their Configuration Management Database (CMDB) and the associated configuration management processes. The book aims to provide practical guidance on creating and implementing CMDBs in alignment with IT service management (ITSM) frameworks, such as ITIL, to streamline and optimize IT operations.

CMDB and Configuration Management Process, Software Tools Creation and Maintenance, Planning and Implementation Guide 1st Table of contents:

• The Configuration Management Process

  • Overview of the Configuration Management Process
  • Identifying Configuration Items (CIs)
  • Configuration Management Lifecycle: From Planning to Decommissioning
  • Change Management and Its Relationship to CMDB
  • Configuration Management vs. Asset Management

• CMDB Architecture and Design

  • Designing a CMDB to Fit Organizational Needs
  • Data Modeling for CMDBs
  • Relationship Mapping in CMDBs
  • Defining and Managing Configuration Item Attributes
  • Best Practices for CMDB Design

• Planning for CMDB Implementation

  • Defining Objectives and Scope for CMDB Implementation
  • Stakeholder Identification and Involvement
  • Aligning CMDB Goals with Business Strategy
  • Project Planning and Roadmaps for CMDB Setup
  • Resource Allocation and Budgeting

• Software Tools for CMDB Creation and Maintenance

  • Overview of Popular CMDB Software Tools
  • Key Features to Look for in CMDB Tools
  • Selecting the Right CMDB Tool for Your Organization
  • Integration of CMDB with Other ITSM Tools (e.g., Incident, Problem, and Change Management)
  • Automation of Configuration Management Tasks

• Data Collection and Population of CMDB

  • Techniques for Collecting Data for CMDB Population
  • Discovery Tools and Scanning Technologies
  • Manual vs. Automated Data Entry
  • Validating Data for Accuracy and Completeness
  • Continuous Monitoring and Data Updates

• Maintaining and Updating the CMDB

  • Ongoing Maintenance of the CMDB
  • Data Integrity and Accuracy in CMDBs
  • Managing Configuration Changes in the CMDB
  • Synchronizing CMDB with Other IT Systems
  • Auditing and Reviewing CMDB Data

• Governance and Compliance in CMDB

  • Establishing Governance for CMDB Management
  • Ensuring Compliance with Industry Standards and Regulations
  • Role-Based Access Control and Security for CMDB
  • Defining and Enforcing CMDB Policies and Procedures
  • Reporting and Documentation Standards

• Integrating CMDB with IT Service Management (ITSM) Processes

  • The Role of CMDB in ITIL/ITSM Frameworks
  • Integrating CMDB with Incident and Problem Management
  • Change Management and CMDB: A Symbiotic Relationship
  • The Role of CMDB in Service Level Management
  • CMDB and Knowledge Management Integration

• Best Practices for CMDB Implementation and Optimization

  • Tips for Successful CMDB Implementation
  • Lessons Learned from CMDB Projects
  • Continuous Improvement of CMDB Processes
  • CMDB Health Checks and Optimization
  • Avoiding Common Pitfalls in CMDB Maintenance

• Case Studies of CMDB Implementations

  • Case Study 1: Large-Scale Enterprise CMDB Implementation
  • Case Study 2: Mid-Sized Business CMDB Strategy
  • Case Study 3: Cloud-Based CMDB Implementation
  • Key Takeaways and Lessons Learned from Real-World CMDB Projects

• Future Trends in CMDB and Configuration Management

  • The Evolution of CMDB and Emerging Technologies
  • The Impact of Automation and AI on Configuration Management
  • CMDB and the Future of DevOps and Agile Practices
  • Predictions for the Future of IT Service Management and CMDB

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