Business Process Transformation 1st Edition by Varun Grover, Lynne Markus 1138679712 9781138679719

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ISBN 10: 1138679712

ISBN 13: 9781138679719

Author: Varun Grover, M. Lynne Markus

Featuring contributions from prominent thinkers and researchers, this volume in the “Advances in Management Information Systems” series provides a rich set of conceptual, empirical, and introspective studies that epitomize fundamental knowledge in the area of Business Process Transformation. Processes are interpreted broadly to include operational and managerial processes within and between organizations, as well as those involved in knowledge generation. Transformation includes radical and incremental change, its conduct, management, and outcome. The editors and contributing authors pay close attention to the role of IS organizations and information technologies in facilitating business process transformation. Each chapter places major emphasis on clearly articulating the “knowledge” generated, both theoretical and applied. The book incorporates case studies and tables throughout, and provides fundamental grounding for any stakeholder of business process transformation.

Business Process Transformation 1st Table of contents:

1. Consolidating Knowledge on the Journey of Business Process Transformation

Part I. Tracing Business Processes and Transformation

2. Whatever Happened to Business Process Reengineering? The Rise, Fall, and Possible Revival of Business Process Reengineering from the Organizing Vision Perspective

3. Business Processes: Four Perspectives

Part II. Fundamental Approaches to the Analysis and Redesign of Business Processes

4. The Bug Fixing Process in Proprietary and Free/Libre Open Source Software: A Coordination Theory Analysis

5. Transforming Business Process Transformation with Diagnostic Knowledge-Based Tools

Part III. The Role of Information Technology in Organizational Change

6. Breaking the Functional Mind-Set: The Role of Information Technology

7. ERP-Enabled Business Process Reengineering: Implications from Texas Instruments

Part IV. Transformation Across a Spectrum of Business Processes

8. Redesigning IT-Enabled Customer Support Processes for Dynamic Environments

9. Transforming the New Product Development Process: Leveraging and Managing Knowledge

10. Business Network Redesign Methodologies in Action

Part V. Success and Failure in Business Process Transformation

11. Successful Business Process Transformation at J.D. Edwards

12. A Case Study of Business Process Reengineering Failure

Part VI. Trends and Challenges in Transforming Business Processes

13. Transforming Human Resource Processes Through Outsourcing: Enterprise Partnership at BAE Systems

14. Problems in the Transfer of Reengineering Efforts: An Illustrative Case

15. Process Management, Technological Innovation, and Organizational Adaptation

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