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Business Communication 1st Edition by Rodney Overton 9781921360466

Original price was: $50.00.Current price is: $35.00.

Authors:Rodney Overton , Series:Management [818] , Author sort:Overton, Rodney , Languages:Languages:eng , Publisher:Martin Books

SKU: EB-24718 Category: Tags: , ,

Business Communication 1st Edition by Rodney Overton  – Ebook PDF Instant Download/Delivery. 9781921360466

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ISBN 13: 9781921360466

Author: Rodney Overton

This publication was originally written as a text for a business communication course and has subsequently been expanded. It sets out to explain some business communication issues and hopefully assist in making you a better communicator, both at work and in your personal life. For business success the ability to communicate at different levels, by a variety of methods, to peers and superiors, sideways to your counterparts and downward to people you are supervising is essential. ABC television produced a documentary recently which detailed the events and deals surrounding numerous failed entrepreneurs. Despite their failings their ability to communicate (and at one time influence others) stood out. Communication in business is a far more complex subject than is generally acknowledged. Many people in business flippantly talk about ‘communication problems’, without even stopping to realise the implications of what they have said. Everybody has their favourite communication story, usually one that casts the people involved in a bad light. One of our favourites concerns two executive directors of a company who made a point of working at opposite ends of the same building. When a meeting between them was necessary an appointment was arranged, invariably some days into the future! On a personal level many people enjoy observing patrons dining at restaurants and picking ‘the married ones’ – those who are not talking to each other and gazing into space. It is gratifying to record that this book is used a training handbook by a number of organisations.

Business Communication 1st Table of contents:

1 Communication defined.

• Personal Communication.

Oral (verbal) communication..

Visual-verbal tactile..

Face to face.

Personal appeal..

Co-operation..

• Interpersonal communication…

• A Communication model.

• Some communication terms….

Communication styles…..

The Communication pyramid.

Some euphemistic translations…

Communication with the public…

Self image…

Attitudes.

• Image…

2 Business Communication.

• What is business communication..

Organisational communication…

The iron triangle…

Communication in a business organisation..

The Australian mind set……

My job and communication.

Work related needs..

Motivation…..

• Morale…….

Bureaucracy.

What can you do to communicate more effectively.

The telephone…

Downwards, Upwards, Sideways….

Discrimination….

Networks.

Symbols..

Power……

• Intimidation..

Moments of truth..

Acronyms.

Public relations.

Press releases.

Speeches.

• Letters and reports.

3 Feedback, Questions, Signals.

• Clarifying…

Expectations..

Feedback

Responding.

Open questions…

Questions….

Background signals.

Barriers..

• What blocks communication?.

4 Meetings, Interviews, Negotiations

The first meeting.

• Meetings some rules.

How to interview.

Body language.

Disengagement interviews.

Negotiation

Creative negotiation.

The process of negotiation.

The negotiation conference.

5 Case studies.

• Communication by signs.

Work place communication.

• Measuring sales communication..

• A Communication quiz..

Some communication questions.

An oral communication exercise..

•Communication exercises.

•Lineal and creative thinking..

• Communication basics in business.

• Some oxymorons

Lateral communication..

• Lineel and lateral thinking.

•Communication, males and females.

• Leadership communication styles..

• Communicating with your team…

Meetings..

• What are Australians?…..

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