Business Analysis Techniques 72 Essential Tools for Success 1st Edition by James Cadle, Debra Paul, Paul Turner ISBN 190612423X 9781906124236

Dưới đây là Table of Contents (Mục Lục) được trình bày lại đẹp hơn cho cuốn “Business Analysis Techniques: 72 Essential Tools for Success” (Phiên bản 1) của James Cadle, Debra Paul, và Paul Turner:

Table of Contents

Preface

Introduction

• What is Business Analysis?
• The Role of the Business Analyst
• How This Book Can Help You
• Overview of Business Analysis Techniques

Part 1: Core Business Analysis Skills

1. Stakeholder Analysis and Mapping

   • Identifying and Categorizing Stakeholders
   • Tools for Mapping Stakeholder Influence

2. Requirements Elicitation

   • Interviews, Surveys, and Questionnaires
   • Workshops and Focus Groups
   • Observation and Shadowing

3. Document Analysis

   • Analyzing Existing Documentation
   • Using Existing Data for Insight
   • Identifying Gaps in Existing Information

4. Business Case Development

   • Identifying Problems and Opportunities
   • Cost-Benefit Analysis
   • Preparing and Presenting the Business Case

Part 2: Understanding the Business Context

5. SWOT Analysis (Strengths, Weaknesses, Opportunities, Threats)

   • Assessing the Business Environment
   • Strategic Planning and Decision Making

6. PESTLE Analysis (Political, Economic, Social, Technological, Legal, and Environmental)

   • Analyzing External Factors Affecting the Business

7. Porter’s Five Forces Analysis

   • Analyzing Industry Structure and Competitive Forces

8. Value Chain Analysis

   • Mapping and Analyzing Business Activities for Competitive Advantage

Part 3: Requirements Analysis Techniques

9. Use Case Diagrams

   • Defining System Behavior and User Interaction
   • Documenting Functional Requirements

10. Business Process Modeling (BPMN)

    • Visualizing Business Processes
    • Identifying Inefficiencies and Improvement Opportunities

11. Entity-Relationship Diagrams (ERD)

    • Mapping Data Requirements and Relationships
    • Identifying Business Rules and Constraints

12. Data Flow Diagrams (DFD)

    • Modeling Information Movement within Systems
    • Identifying Sources, Destinations, and Processes

Part 4: Solution Design and Implementation

13. Gap Analysis

    • Identifying Gaps between Current and Desired States
    • Proposing Solutions to Close the Gaps

14. Root Cause Analysis (RCA)

    • Techniques for Identifying the Underlying Causes of Problems

15. Impact Analysis

    • Assessing the Impact of Proposed Changes
    • Tools for Quantifying the Effect of Changes on the Business

16. Prototyping and Mock-Ups

    • Building Visual Representations of Potential Solutions
    • Getting Early Feedback from Stakeholders

Part 5: Decision Making and Problem Solving

17. Decision Matrix Analysis

    • Evaluating and Comparing Alternatives
    • Structuring Decision-Making Processes

18. Cost-Benefit Analysis (CBA)

    • Quantifying Costs and Benefits for Decision Making
    • Financial Tools for Business Analysts

19. Monte Carlo Simulation

    • Predicting Outcomes and Assessing Risks
    • Using Simulations for Decision Making

20. Delphi Technique

    • Collecting Expert Opinions for Consensus

Part 6: Managing Change and Risks

21. Risk Analysis and Management

    • Identifying and Assessing Risks
    • Mitigation Strategies

22. Change Management Techniques

    • Managing Organizational Change
    • Communicating and Implementing Change

Part 7: Tools for Ongoing Monitoring and Evaluation

23. Balanced Scorecard

    • Linking Business Strategy to Performance Metrics
    • Monitoring Organizational Performance

24. KPI (Key Performance Indicators) Development

    • Defining and Tracking Business Performance
    • Aligning KPIs with Strategic Goals

25. Dashboards and Reporting

    • Visualizing Performance and Metrics
    • Creating Effective Dashboards for Decision Makers