Body Language in Business Decoding the Signals 1st Edittion by Adrian Furnham, Evgeniya Petrova ISBN 0230241468 9780230241466

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Product details:

ISBN 10: 0230241468 
ISBN 13: 9780230241466
Author: Adrian Furnham, Evgeniya Petrova

This innovative new work clarifies the misconceptions around body language while providing a scientific approach to understanding non-verbal communication at work. The authors explain why it is so important to understand body language in business, combining hard research evidence with unambiguous tips and practical applications.

 Body Language in Business Decoding the Signals 1st Table of contents:

1 Introduction
What is body language?
The function of body language
Sense and nonsense about body language
Why is it important in business?
Evolutionary approaches to body language
Three media, three cues
Conclusion
2 The Signal System
Channels of communication
Feel the unspoken
Beyond words and sounds
Conclusion
3 Everyday Signs and Signals
The influence of nonverbal signs in impression formation
Physical appearance
Bodily attractiveness
Looking the part
Dress
Color
Conclusion
4 Communicating Attitudes, Emotions and Personality
Showing emotions
Emotional labor
Ability, accuracy and skill
Communicating attitudes
Intuition
Emotional intelligence and reading the signals
Your personality is showing
Culture and bodily communication
Conclusion: what does it all mean for business?
5 Lying and Deception: Revealing and Concealing Information
Different types of lie
Why do people lie?
Catching liars: why they fail
The clues to deceit
Conclusion
6 Applying The Theory: Work Contexts
Communicating dominance, identity and status nonverbally
Business talks
Negotiation skills and styles
Communication in sales
Interviews
Meetings
Advertising and political messages
Observation and identification
Body language and memory
Conclusion
7 Applying The Theory: Emotions at Work
Body language and bullying at work
The body language of frustrating and frustrated customers
Recognizing stress at work
Office politics
Body language and workplace romantic relationships

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