Applications of nonverbal communication 1st Edition by Ronald Riggio, Robert Feldman 0805843345 9780805843347

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ISBN 10: 0805843345

ISBN 13: 9780805843347

Author: Ronald E. Riggio, Robert S. Feldman

The goal of this edited volume is to provide a much needed bridge between the research on nonverbal communication and the application of those findings. The book features contributions from some of the leading researchers in the field. These distinguished scholars apply their understanding of nonverbal communication processes to a variety of settings including hospitals and clinics, courtrooms and police stations, the workplace and government, the classroom, and everyday life. It explores nonverbal communication in public settings, in intimate relationships, and across cultures and general lessons such as the importance of context, individual differences, and how expectations affect interpretation. Applications of Nonverbal Communication appeals to a diverse group of practitioners, researchers, and students from a variety of disciplines including psychology, health care, law enforcement, political science, sociology, communication, business and management. It may also serve as a supplement in upper level courses on nonverbal communication.

Applications of nonverbal communication 1st Table of contents:

1 Nonverbal Communication and Health Care

Patients’ Nonverbal Communication

Physicians’ Nonverbal Communication

Power and Status

Learning to Communicate Nonverbally

Measurement of Nonverbal Behavior in Patient-Practitioner Interactions

The Next Steps for Nonverbal Research and Practice in Health Care

References

2 Facial Expression Decoding Deficits in Clinical Populations with Interpersonal Relationship Dysfunctions

Social Anxiety

Attentional Biases

Evaluative Deficits and Biases

Alcohol Dependence

Psychopathy

Conclusions and Direction for Future Research

Acknowledgments

References

II Applications to Law and Politics

3 Communication in the Courtroom and the ‘Appearance’ of Justice

Introduction

Courtroom Context and Communication

Expectancy Violation Theory

Context and Expectancy Violation in the Courtroom

Communication, Behavior Expectations, and Norms in the Courtroom

Courtroom Expectancy Violations and Perceived Credibility

Toward a Unified Understanding of Communication in the Courtroom

Four Core Themes For Researchers

Four Implications For Practitioners

Closing

References

4 Police Use of Nonverbal Behavior as Indicators of Deception

Relative Impact of Speech Content and Nonverbal Communication on Impression Formation

The Behavior of Liars

How do Police Officers Think Liars Behave?

Police Officers’ Ability to Detect Lies

Directions of Further Research in Lie Detection

Epilogue

References

Endnotes

5 Nonverbal Behavior and Political Leadership

Nonverbal Behavior and the Dimensions of Relationship

Nonverbal Behavior and Leadership Enactments

Nonverbal Behavior in Presidential Debates

Ethnicity, Nonverbal Behavior, and Perceptions of Leadership

Conclusion

References

III Applications to Business and Education

6 Business Applications of Nonverbal Communication

Nonverbal Communication in the Evaluation of Personnel

Nonverbal Communication in Management and Leadership

Nonverbal Communication and Managing Emotions in the Workplace

Nonverbal Communication in Sales and Customer Service

Nonverbal Communication and the Virtual Work Organization

Future Directions and Research

References

7 Working on a Smile: Responding to Sexual Provocation in the Workplace

Sex, Power, and Nonverbal Behavior

Sex, Power, and the Work Environment

Smiling in Response to Sexually Provocative Questions

Interpreting Women’s Smiles

Sex Differences in Identifying Duchenne and Non-Duchenne Smiles

Likelihood to Sexually Harass and Ratings of Smiling and Non-smiling Women

Implications and Future Directions

Acknowledgments

References

8 No More Teachers’ Dirty Looks: Effects of Teacher Nonverbal Behavior on Student Outcomes

Approach and Scope of the Current Chapter

Making a Case for the Special Relevance of Nonverbal Behavior in Teaching

Teacher Nonverbal Immediacy and Student Outcomes

Meta-Analysis of the Teacher Nonverbal Immediacy Literature

Implications for Research on Teacher Nonverbal Immediacy: Where Do We Go From Here?

Other Research on the Relations between Teacher Nonverbal Behaviors and Student Outcomes

Studies Looking at Discrete Nonverbal Behaviors.

Summary and Conclusions

Mediation of Teacher Expectancy Effects

Mediating Variables

Four Factors

Mediating Variables and Causal Inference

Applications and Remaining Questions

Differential Teacher Nonverbal Behavior in Other Domains

Do Teachers Demonstrate Different Nonverbal Behaviors Toward Girls and Boys?

Do Teachers Show Different Nonverbal Behavior to Students of Different Races?

Differential Teacher Behavior as a Function of Other Variables

Implications and Suggestions for Researchers and Teachers

What Have We Learned So Far And Where Do We Go From Here?

Training in Nonverbal Behaviors

Closing Thoughts

Acknowledgments

Notes

References

IV Social and Cultural Issues

9 Nonverbal Behavior in Couple Relationships: Exploring the Causes and Consequences of Withdrawal

Nonverbal Communication, Power, Intimacy, and Relationship Satisfaction

Nonverbal Behaviors Related to Withdrawal, Power and Intimacy

Study I: The Nonverbal Concomitants of Withdrawal

Study 2: Attachment Security and Withdrawal during Conflict

Study 3: Withdrawal in the Interactions of Violent Couples

General Discussion

Implications of the Findings

References

10 Emotional Intelligence and Deception Detection: Why Most People Can’t ‘Read’ Others, But a Few Can

One Hundred and Thirty Years of Research on Nonverbal Behavior and Emotional/Social Intelligence: A Brief Survey

Nonverbal Cues to Deception

The Issue of Discrepancy

Individual Differences and Deviations From Baseline

The Goldilocks Phenomenon: Too Big, Too Small, and Just Right

There Are Smiles and There Are Smiles

Hand and Feet Movements

Illustrators vs. Emblems

Fidgeting

Trait Ratings of Liars and Truth Tellers

What Kind of Lie is it?

In Lie Detecting, Ignorance Is Not Bliss

Why Most People Can’t Tell When Others are Lying

Strategic Errors

Cognitive Biases

Knowledge Deficiencies

Characteristics of the Liar or Truth Teller

Motivations of the Lie Catcher

Evolutionarily-Based Biases

The Lie Detection Wizards

The Protocol

The Control Group

Strategies

Nonverbal Cues

Verbal Cues

No Pinocchio Noses

Cognitive Biases

Knowledge and Motivation

Conclusion

References

11 Culture and Applied Nonverbal Communication

What is Culture?

Human Nature

Culture

The Characteristics of Culture

Universal and Culture-Specific Psychological Processes

Culture and Nonverbal Behaviors

Cultural Influences on Encoding Nonverbal Behaviors

Cultural Influences on Decoding Nonverbal Behaviors

Conducting Applied Research on Nonverbal Behavior Across Cultures

Equivalence (and Bias)

Sampling Equivalence

Measurement Equivalence

Data Equivalence

The Need for Unpackaging Studies

Applied Research in Our Laboratory: Does the Ability to Recognize Emotions Predict Intercultural Adjustment?

Conclusion

References

About the Authors

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