Organizational Behavior 11th Edition by John Schermerhorn, James Hunt, Richard Osborn 9780470294413

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ISBN 13: 9780470294413

Author: John R. Schermerhorn, James G. Hunt, Richard N. Osborn 

 Known throughout the world for sound pedagogy, research, and theory and well-loved for a rich framework of personal and organizational skills, Organizational Behavior presents students with a full portfolio of skills that will enable them to thrive in whatever area of business they eventually choose. The authors’ new Eleventh Edition places emphases on ethics, leadership, and sustainability—with the same organization, content, and cohesive voice that guides students in the right direction.

Organizational Behavior 11th Table of contents:

1. Introducing Organizational Behavior

1.1. Introducing Organizational Behavior

1.1.1. Importance of Organizational Behavior

1.1.2. Scientific Foundations of Organizational Behavior

1.1.3. Shifting Paradigms of Organizational Behavior

1.2. Organizations as Work Settings

1.2.1. Organizational Purpose, Mission, and Strategy

1.2.2. Organizational Environments and Stakeholders

1.2.3. Organizational Cultures

1.2.4. Diversity and Multiculturalism

1.3. Organizational Behavior and Management

1.3.1. The Management Process

1.3.2. Managerial Activities, Roles, and Networks

1.3.3. Managerial Skills and Competencies

1.3.4. Moral Management

1.4. Learning about Organizational Behavior

1.4.1. Learning and Experience

1.4.2. Learning Styles

1.4.3. Learning Guide to Organizational Behavior 11/E

1.5. Resources in The OB Skills Workbook

1.6. Chapter 1 study guide: Summary Questions and Answers

1.7. Key Terms

1.8. Self-Test 1

1.8.1. Multiple Choice

1.8.2. Short Response

1.8.3. Applications Essay

2. Individual Differences, Values, and Diversity

2.1. Individual Differences

2.1.1. Self-Awareness and Awareness of Others

2.1.2. Components of Self

2.1.3. Development of Self

2.2. Personality

2.2.1. Big Five Personality Traits

2.2.2. Social Traits

2.2.3. Personal Conception Traits

2.2.4. Emotional Adjustment Traits

2.3. Personality and Stress

2.3.1. Sources of Stress

2.3.2. Outcomes of Stress

2.3.3. Managing Stress

2.4. Values

2.4.1. Sources of Values

2.4.2. Types of Values

2.4.3. Values across National Cultures

2.5. Diversity

2.5.1. Importance of Diversity

2.5.2. Types of Diversity

2.5.3. Valuing and Supporting Diversity

2.6. Resources in The OB Skills Workbook

2.7. Chapter 2 study guide: Summary Questions and Answers

2.8. Key Terms

2.9. Self-Test 2

2.9.1. Multiple Choice

2.9.2. Short Response

2.9.3. Applications Essay

3. Emotions, Attitudes, and Job Satisfaction

3.1. Foundations of Emotions and Moods

3.1.1. Emotions

3.1.2. Emotional Intelligence

3.1.3. Types of Emotions

3.1.4. Moods

3.2. Emotions and Moods in Organizations

3.2.1. Emotion and Mood Contagion

3.2.2. Emotional Labor

3.2.3. Emotions and Moods across Cultures

3.2.4. Emotions and Moods as Affective Events

3.2.5. Functions of Emotions and Moods

3.3. Attitudes

3.3.1. Components of Attitudes

3.3.2. Attitudes and Behavior

3.3.3. Attitudes and Cognitive Consistency

3.3.4. Types of Job Attitudes

3.4. Job Satisfaction

3.4.1. Components of Job Satisfaction

3.4.2. Job Satisfaction Findings

3.4.3. Job Satisfaction and Behavior

3.4.4. Job Satisfaction and Performance

3.5. Resources in The OB Skills Workbook

3.6. Chapter 3 study guide: Summary Questions and Answers

3.7. Key Terms

3.8. Self-Test 3

3.8.1. Multiple Choice

3.8.2. Short Response

3.8.3. Applications Essay

4. Perception, Attribution, and Learning

4.1. The Perception Process

4.1.1. Factors Influencing Perception

4.1.2. Stages of the Perception Process

4.1.3. Perception and Impression Management

4.1.4. Social Networks

4.2. Common Perceptual Distortions

4.2.1. Stereotypes

4.2.2. Halo Effects

4.2.3. Selective Perception

4.2.4. Projection

4.2.5. Contrast Effects

4.2.6. Self-Fulfilling Prophecies

4.3. Perception and Attribution

4.3.1. Importance of Attributions

4.3.2. Attribution Errors

4.3.3. Attributions across Cultures

4.3.4. Attribution and Social Learning

4.4. Learning by Reinforcement

4.4.1. Classical and Operant Conditioning

4.4.2. Law of Effect

4.4.3. Positive Reinforcement

4.4.4. Negative Reinforcement

4.4.5. Punishment

4.4.6. Extinction

4.4.7. Reinforcement Pros and Cons

4.5. Resources in The OB Skills Workbook

4.6. Chapter 4 study guide: Summary Questions and Answers

4.7. Key Terms

4.8. Self-Test 4

4.8.1. Multiple Choice

4.8.2. Short Response

4.8.3. Applications Essay

5. Motivation Theories

5.1. What Is Motivation?

5.1.1. Motivation Defined

5.1.2. Types of Motivation Theories

5.1.3. Motivation across Cultures

5.2. Needs Theories of Motivation

5.2.1. Hierarchy of Needs Theory

5.2.2. ERG Theory

5.2.3. Acquired Needs Theory

5.2.4. Two-Factor Theory

5.3. Equity Theory of Motivation

5.3.1. Equity and Social Comparisons

5.3.2. Equity Theory Predictions

5.3.3. Equity Theory and Organizational Justice

5.4. Expectancy Theory of Motivation

5.4.1. Expectancy Terms and Concepts

5.4.2. Expectancy Theory Predictions

5.4.3. Expectancy Implications and Research

5.5. Goal-Setting Theory of Motivation

5.5.1. Motivational Properties of Goals

5.5.2. Goal-Setting Guidelines

5.5.3. Goal Setting and the Management Process

5.6. Resources in The OB Skills Workbook

5.7. Chapter 5 study guide: Summary Questions and Answers

5.8. Key Terms

5.9. Self-Test 5

5.9.1. Multiple Choice

5.9.2. Short Response

5.9.3. Applications Essay

6. Motivation and Performance

6.1. Motivation and Rewards

6.1.1. Integrated Model of Motivation

6.1.2. Intrinsic and Extrinsic Rewards

6.1.3. Pay for Performance

6.1.4. Pay for Skills

6.2. Performance Management

6.2.1. Performance Measurement Process

6.2.2. Performance Appraisal Methods

6.2.3. Performance Appraisal Errors

6.3. Job-Design Alternatives

6.3.1. Scientific Management

6.3.2. Job Enlargement and Job Rotation

6.3.3. Job Enrichment

6.3.4. Job Characteristics Model

6.4. Alternative Work Schedules

6.4.1. Compressed Work Weeks

6.4.2. Flexible Working Hours

6.4.3. Job Sharing

6.4.4. Telecommuting

6.4.5. Part-Time Work

6.5. Resources in The OB Skills Workbook

6.6. Chapter 6 study guide: Summary Questions and Answers

6.7. Key Terms

6.8. Self-Test 6

6.8.1. Multiple Choice

6.8.2. Short Response

6.8.3. Applications Essay

7. Teams in Organizations

7.1. Teams in Organizations

7.1.1. Teams and Teamwork

7.1.2. What Teams Do

7.1.3. Organizations as Networks of Teams

7.1.4. Cross-Functional and Problem-Solving Teams

7.1.5. Virtual Teams

7.1.6. Self-Managing Teams

7.2. Team Effectiveness

7.2.1. Criteria of an Effective Team

7.2.2. Synergy and Team Benefits

7.2.3. Social Loafing and Team Problems

7.3. Stages of Team Development

7.3.1. Forming Stage

7.3.2. Storming Stage

7.3.3. Norming Stage

7.3.4. Performing Stage

7.3.5. Adjourning Stage

7.4. Foundations of Team Performance

7.4.1. Team Inputs

7.4.2. Diversity and Team Performance

7.4.3. Team Processes

7.5. Resources in The OB Skills Workbook

7.6. Chapter 7 study guide: Summary Questions and Answers

7.7. Key Terms

7.8. Self-Test 7

7.8.1. Multiple Choice

7.8.2. Short Response

7.8.3. Applications Essay

8. Teamwork and Team Performance

8.1. High-Performance Teams

8.1.1. Characteristics of High-Performance Teams

8.1.2. The Team-Building Process

8.1.3. Team-Building Alternatives

8.2. Improving Team Processes

8.2.1. Entry of New Members

8.2.2. Task and Maintenance Leadership

8.2.3. Roles and Role Dynamics

8.2.4. Team Norms

8.2.5. Team Cohesiveness

8.2.6. Inter-Team Dynamics

8.3. Improving Team Communications

8.3.1. Communication Networks

8.3.2. Proxemics and Use of Space

8.3.3. Communication Technologies

8.4. Improving Team Decisions

8.4.1. Ways Teams Make Decisions

8.4.2. Assets and Liabilities of Team Decisions

8.4.3. Groupthink Symptoms and Remedies

8.4.4. Team Decision Techniques

8.5. Resources in The OB Skills Workbook

8.6. Chapter 8 Study guide: Summary Questions and Answers

8.7. Key Terms

8.8. Self-Test 8

8.8.1. Multiple Choice

8.8.2. Short Response

8.8.3. Applications Essay

9. Decision Making and Creativity

9.1. The Decision-Making Process

9.1.1. Steps in Decision Making

9.1.2. Ethical Reasoning and Decision Making

9.1.3. Types of Decisions

9.1.4. Decision Environments

9.1.5. Risk Management in Decision Making

9.2. Decision-Making Models

9.2.1. Classical Decision Model

9.2.2. Behavioral Decision Model

9.2.3. Garbage Can Decision Model

9.2.4. Intuitive Decision Model

9.3. Decision-Making Traps and Issues

9.3.1. Judgmental Heuristics

9.3.2. Decision Biases

9.3.3. Knowing When to Decide

9.3.4. Knowing Who to Involve

9.3.5. Knowing When to Quit

9.4. Creativity in Decision Making

9.4.1. Stages of Creative Thinking

9.4.2. Personal Creativity Drivers

9.4.3. Team Creativity Drivers

9.5. Resources in The OB Skills Workbook

9.6. Chapter 9 study guide: Summary Questions and Answers

9.7. Key Terms

9.8. Self-Test 9

9.8.1. Multiple Choice

9.8.2. Short Response

9.8.3. Applications Essay

10. Conflict and Negotiation

 

11. Communication and Collaboration

11.1. The Nature of Communication

11.1.1. The Communication Process

11.1.2. Feedback and Communication

11.1.3. Nonverbal Communication

11.2. Interpersonal Communication

11.2.1. Communication Barriers

11.2.2. Active Listening

11.2.3. Cross-Cultural Communication

11.3. Organizational Communication

11.3.1. Communication Channels

11.3.2. Communication Flows

11.3.3. Status Effects

11.4. Collaborative Work Environments

11.4.1. Collaboration Technologies

11.4.2. Interactional Transparency

11.4.3. Supportive Communication Principles

11.5. Resources in The OB Skills Workbook

11.6. Chapter 11 study guide: Summary Questions and Answers

11.7. Key Terms

11.8. Self-Test 11

11.8.1. Multiple Choice

11.8.2. Short Response

11.8.3. Applications Essay

12. Power and Politics

13. Leadership Essentials

14. Leadership Challenges and Organizational Change

15. Organizational Culture and Innovation

15.1. Organizational Culture

15.1.1. Functions of Organizational Culture

15.1.2. Subcultures and Countercultures

15.1.3. National Culture and Corporate Culture

15.2. Understanding Organizational Cultures

15.2.1. Layers of Cultural Analysis

15.2.2. Stories, Rites, Rituals, and Symbols

15.2.3. Cultural Rules and Roles

15.2.4. Shared Values, Meanings, and Organizational Myths

15.3. Innovation in Organizations

15.3.1. The Process of Innovation

15.3.2. Product and Process Innovations

15.3.3. Balancing Exploration and Exploitation

15.4. Managing Organizational Culture and Innovation

15.4.1. Management Philosophy and Strategy

15.4.2. Building, Reinforcing, and Changing Culture

15.4.3. Tensions Between Cultural Stability and Innovation

15.5. Resources in The OB Skills Workbook

15.6. Chapter 15 study guide: Summary Questions and Answers

15.7. Key Terms

15.8. Self-Test 15

15.8.1. Multiple Choice

15.8.2. Short Response

15.8.3. Applications Essay

16. Organizational Goals and Structures

16.1. Organizational Goals

16.1.1. Societal Goals

16.1.2. Output Goals

16.1.3. Systems Goals

16.2. Hierarchy and Control

16.2.1. Organizations as Hierarchies

16.2.2. Controls Are a Basic Feature

16.2.3. Centralization and Decentralization

16.3. Organizing and Coordinating Work

16.3.1. Traditional Types of Departments

16.3.2. Coordination

16.4. Bureaucracy and Beyond

16.4.1. Mechanistic Structures and the Machine Bureaucracy

16.4.2. Organic Structures and the Professional Bureaucracy

16.4.3. Hybrid Structures

16.5. Resources in The OB Skills Workbook

16.6. Chapter 16 study guide: Summary Questions and Answers

16.7. Key Terms

16.8. Self-Test 16

16.8.1. Multiple Choice

16.8.2. Short Response

16.8.3. Applications Essay

17. Strategy, Technology, and Organizational Design

17.1. Strategy and Organizational Learning

17.1.1. Strategy

17.1.2. Organizational Learning

17.1.3. Linking Strategy and Organizational Learning

17.2. Strategy and Organizational Design

17.2.1. Organizational Design and Strategic Decisions

17.2.2. Organizational Design and Co-Evolution

17.2.3. Organizational Design and Growth

17.3. Technology and Organizational Design

17.3.1. Operations Technology and Organizational Design

17.3.2. Adhocracy as a Design Option for Innovation and Learning

17.3.3. Information Technology

17.4. Environment and Organizational Design

17.4.1. Environmental Complexity

17.4.2. Using Networks and Alliances

17.5. Resources in The OB Skills Workbook

17.6. Chapter 17 study guide: Summary Questions and Answers

17.7. Key Terms

17.8. Self-Test 17

17.8.1. Multiple Choice

17.8.2. Short Response

17.8.3. Applications Essay

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