Bank 2 0 How Customer Behavior and Technology Will Change the Future of Financial Services 1st Edition by Brett King ISBN 9814302074 9789814302074

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Product details:

ISBN 10: 9814302074
ISBN 13: 9789814302074
Author: Brett King

The financial crisis is just beginning for retail institutions. Ninety to ninety-five per cent of bank transactions are executed electronically today. The Internet, ATMs, call centres and smartphones have become mainstream for customers. But banks still classify these as alternative channels and maintain an organisation structure where Branch dominates thinking. Continued technology innovations, Web 2.0, social networking, app phones and mobility are also stretching traditional banking models to the limit. BANK 2.0 reveals why customer behaviour is so rapidly changing, how branches will evolve, why cheques are disappearing, and why your mobile phone will replace your wallet all within the next 10 years.

Bank 2 0 How Customer Behavior and Technology Will Change the Future of Financial Services 1st  Table of contents:

• The Changing Customer

  • Evolving Customer Expectations in the Digital Age
  • The Impact of Social Media on Financial Behavior
  • Customer-Centric Banking: Shifting the Paradigm

• Technology and the Rise of Digital Banking

  • The Role of Smartphones and Mobile Apps in Banking
  • Fintech Innovations: Blockchain, AI, and Big Data
  • The Transformation of Traditional Banks into Digital Platforms

• The Impact of Mobile and Social Banking

  • Mobile Payments and Peer-to-Peer Lending
  • Social Media as a Banking Channel
  • The Role of Digital Wallets and Cryptocurrency

• Banking in the Age of Innovation

  • The Rise of Neo-Banks and Challenger Banks
  • Open Banking and API-Driven Financial Services
  • How Artificial Intelligence is Shaping Customer Experience

• Financial Inclusion and Access to Banking

  • The Role of Digital Banking in Financial Inclusion
  • Reaching the Unbanked and Underbanked Populations
  • Innovations in Microfinance and Lending

• The Regulatory Landscape

  • Navigating Regulations in a Digital-First World
  • Privacy, Security, and Compliance Issues in Digital Banking
  • The Future of Regulatory Technology (RegTech)

• The Future of Branches and Physical Banking

  • The Decline of Traditional Bank Branches
  • The Role of Physical Locations in a Digital World
  • How Banks are Rethinking Their Physical Presence

• Customer Experience and Engagement

  • Personalization in Financial Services
  • The Importance of Seamless Multi-Channel Experiences
  • The Role of Data Analytics in Understanding Customer Behavior

• Disruptive Forces and the Future of Financial Services

  • The Role of Non-Banking Institutions in Disrupting Traditional Finance
  • Technology Giants and Their Impact on Financial Services
  • Potential Future Scenarios for the Financial Industry

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