(Ebook PDF) Strategic Management During a Pandemic 1st edition by Vikas Kumar, Gaurav Gupta 100043141X 9781000431414 full chapters

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ISBN-10 :  100043141X 

ISBN-13 :  9781000431414

Author :  Vikas Kumar, Gaurav Gupta 

The COVID-19 pandemic changed world dynamics, working scenarios, as well as professional and emotional dimensions. The virus has emerged as a significant threat for the continuity of business. Keeping the gravity of the problem in mind, companies must understand the need for change and must now update their strategy to account for pandemics. The next pandemic may be more severe than the current one, meaning that organizations need to devise mechanisms and business models to fight with these situations and maintain business continuity. They should not only look forward to saving plants, machinery and infrastructure, but also concentrate on employee welfare, customer engagement and satisfaction during this crisis time. The book will not only present the evidence of various effective solutions to run a business in the time of a pandemic, but also put forward the new models and practices of business being followed by people at the time of crisis. It aims to create a bridge between existing business models and proposed business solutions, focusing on existing theories and most importantly case studies from recent happenings. This rich collection of chapters will provide insights regarding the business challenges, opportunities and practices during pandemic situations like COVID-19, making it particularly valuable to researchers, academics and students in the fields of strategic management, leadership and disaster management.

Strategic Management During a Pandemic 1st Table of contents:

1 Precursor to Lockdown Economies
Introduction
Sectoral Impact Assessment
Automotive
Aviation, Tourism and Hospitality
Retail Sector
Telecom
Healthcare and Pharma
Banking, Financial Services and Insurance Sector (BFSI)
Agriculture and Allied Activities
Construction and Real Estate
Education
MSMEs and Pandemic
Measures Taken by the Government
Post-Lockdown Plan
Long-Term Sustainability of MSMEs Post-COVID 19
Conclusion and Outlook for 2021 and Beyond
References
2 Global Economy and Business Strategies During Pandemic: A Multi-Country Analysis
Introduction
Method and Material
Results and Discussion
Global Economic Contraction
Impact of the COVID-19 Pandemic on the Global Economy
Agricultural Sector
Hospitality, Tourism and Aviation Industry
Petroleum and Oil Sector
Manufacturing Industry
Finance Industry
Healthcare and Pharmaceutical Industry
Strategic Management to Mitigate the Global Impact of the Coronavirus Pandemic
Policy Implications and Recommendations
Conclusion
References
3 Business Diplomacy and Lobbying During Pandemic
Introduction
Literature Review
Actors in the Business Diplomacy Process
Primary Participants
Secondary Participants
Enablers of an Effective Business Diplomacy Plan
Key Business Diplomacy Instances During the Pandemic
Conclusion
Acknowledgment
Notes
References
4 To Control or to Delegate?: Effective Leadership in Challenging Times
Introduction
Balancing Control and Autonomy
COVID-19 and Businesses
Methodology
Case 1: Management Dilemma of a Small Business
Case 2: Engagement and Expectation Management from Big-Size Firms
Case 3: Precaution or Hindsight?
Results and Discussion
Lesson Learned: The Control-Autonomy Balance
COVID-19: Challenges to Leaders on Delegation and Control
Moving Forward: Strategies for Effective Control
Delegation for Outstanding Performance
Building Employee’s Initiatives: Job Crafting
Managing Virtual Teams during COVID-19: Recommendations for Managers
Conclusion
Acknowledgment
References
5 Managing Efficiency and Effectiveness in the “New Normal” Work Environment
Introduction
Efficiency and Effectiveness
Traditional Frameworks to Manage Performance
The Performance Pyramid
The Balanced Scorecard
The Performance Prism
Automated Performance Management Process
New Approaches to Manage Efficiency and Effectiveness
Methodology
Insights from Industry Practitioners
Organizational Level
Infrastructure Support
Information Technology (IT) Support
Team Level
Employee Level
Discussion
Reasons for the Failure of Existing Performance Management Models
Conclusion
References
6 Managing Customer Relationships During Uncertainty: A Case of B2B Firms
Introduction
Theoretical Framework
Managing Business-to-Business Customer Relationships
Supplier Relationships and the Goals of the Purchasing Company
Coopetition
Managing Uncertainty in Business-to-Business Customer Relationships
Uncertainty Regarding Demand
Financial Uncertainty
Uncertainty Regarding Ability to Deliver
Uncertainty Regarding the Continuity of Customer Relationships
Customer Interaction-Related Uncertainty
Counteracting Identified Uncertainties
Empirical Research
Workshops as a Research Method
Identified Countermeasures, While Managing Customer Relationships
Managerial Implications
The Identification of Uncertainties and Risks Should Be Based on Objectivity
The Organization Should Follow Its Own Risk Management Practices
The Risks Must Be Specified in Sufficient Detail
Risk Management Should Include Setting Roles and Responsibilities
A Cost–Benefit Analysis Related to Risk Management Should Be Performed
Managing Uncertainty Involves Making Compromises
Conclusions
Limitations
References
7 Manufacturing vs Services: The Pandemic Impact
Introduction
Impact on Markets During COVID-19
Strategies to Combat COVID-19 Business Challenges
Offering the Same Products through Different Channels
Offering Different Products through the Same Infrastructure
Offering the Same Products through Different Infrastructure
A Brief about Manufacturing and the Services Industry
Some Insights from the Manufacturing Sector
Luminous
About the Company
Initiatives at Luminous
Onboarding and Engaging
Adopting a New Business Model for the New Normal
Leveraging Digital to Augment the Reach
Establishing a Deeper Connection with New Practices
Pernod Ricard India (Pernod)
About the Company
Early Actions – Pernod India
Asset Management
Engagement Continuity
Managing Fatigue
Some Insights from the Services Sector
ITC Hotels
About the Hotels
People First Initiative for Employees
Employee Learning and Growth
Safe Distancing, Cleanliness and Hygiene Protocol for Customers
Contactless Services
App-based Home Delivery
Lavanderia, the Laundry Services
Care Group of Hospitals
About the Hospital
OPD Services
Findings and Discussion
Emerging Norms
The New Paradigms
Digital Leverage
Business Continuity Plans (BCP)
Empathy at Play
Supply Chain Dynamics
Basic Requirements – B2B
Alter Processes
Deep Pockets
Conclusions
References
Online Resources
8 Government Policies During Pandemic: Indonesian vs Sri Lankan Perspective
Introduction
Indonesian Perspective
The Policies Implemented to Combat the COVID-19 Pandemic
The Impact of the Policies on the Nation’s Economy
Economic Policies
Sri Lankan Perspective
The Policy Chosen by the Sri Lankan Government in Combatting COVID-19
The Impact of the Policies on the Nation’s Economy
Economic Policies
Conclusion
References
9 Bailouts and Government Support During Pandemic
Introduction
The Twin Crises
Role of Government in Crises
Health, Environment and Economy
Bailout and Government Support
Bailout, Government Support and the Pandemic
Detail of the Relief Package
India
General Information
Main Orientations Recovery Plan
Tax Measures – Direct and Indirect
Employment and Economy-Related Measures
Social Welfare and Additional Measures
United States
General Information
Main Orientations Recovery Plan
Tax Measures – Direct and Indirect
Employment and Economy-Related Measures
Social Welfare and Additional Measures
France
General Information
Main Orientations Recovery Plan
Tax Measures – Direct and Indirect
Employment and Economy-Related Measures
Social Welfare and Additional Measures
Germany
General Information
Main Orientations Recovery Plan
Tax Measures – Direct and Indirect
Employment and Economy-Related Measures
Social Welfare and Additional Measures
Conclusion
Notes
References
10 Triple Bottom Line During Pandemic
Introduction
Entwining Triple Bottom Line and Corporate Social Responsibility
Economic Aspect of TBL
Environment Aspect of TBL
Social Aspect of TBL
Future Strategies
Conclusion
References
11 Online Learning Trends During the Pandemic: Case of Service Sector Professionals
Introduction
Literature Review
Need for Upskilling by Employees
Organization and Employee Upskilling
Use of Knowledge Management in Organizations
The Present State of Employee Upskilling Activities
Online Courses for Upskilling
Upskilling During the COVID-19 Pandemic

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