Nursing Leadership and Management for Patient Safety and Quality Care 1st Edition by Elizabeth Murray – Ebook PDF Instant Download/Delivery. 0803630212, 9780803630215
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Product details:
ISBN 10: 0803630212
ISBN 13: 9780803630215
Author: Elizabeth Murray
Learn the skills you need to lead and succeed in the dynamic healthcare environments in which you will practice. From leadership and management theories through their application, you’ll develop the core competences you need to provide and manage care of the highest quality to your patients. You’ll also be prepared for the initiatives that are transforming the delivery and cost effectiveness of health care today.
Nursing Leadership and Management for Patient Safety and Quality Care 1st Table of contents:
Part I: Foundations and Background
Chapter 1: Core Competencies for Safe and Quality Nursing Care
INSTITUTE OF MEDICINE REPORTS
QUALITY AND SAFETY EDUCATION FOR NURSES CORE COMPETENCIES
Patient-Centered Care
Advocacy
Empowerment
Self-Management
Health Literacy
Cultural Competence
OPTIMAL HEALING ENVIRONMENT
Teamwork and Collaboration
Care Coordination
Communication
Evidence-Based Practice
Nursing Research
Relationship With Quality Improvement
Clinical Practice Guidelines
Evidence-Based Management
Quality Improvement
Structure or Care Environment
Care Process
Outcomes of Care
Informatics
Information Management
Documentation
Safety
Human Errors and Factors
Standardized Protocols and Practice
Safety Culture
High-Reliability Organizations
CURRENT STATE OF SAFETY AND QUALITY
Chapter 2: Health-Care Environment and Policy
SYSTEMS WITHIN THE HEALTH-CARE ENVIRONMENT
CURRENT STATUS OF HEALTH CARE IN THE UNITED STATES
Access to Health Care
The Cost of Health Care
Quality of Care
Lack of Providers and Services
Lack of Health Insurance and Insurance With Limited Income
THE PATIENT PROTECTION AND AFFORDABLE CARE ACT
MEDICARE AND MEDICAID
HEALTH POLICY
Chapter 3: Theories and Principles of Nursing Leadership and Management
HISTORICAL DEVELOPMENT OF LEADERSHIP
Trait Theories
Leadership Styles
Situational and Contingency Leadership Theories
CONTEMPORARY THEORIES OF LEADERSHIP
Relational Leadership Theories
Quantum Leadership
Transactional Leadership
Transformational Leadership
Connective Leadership
Attribution Leadership Theories
EMERGING LEADERSHIP THEORIES
PROFESSIONAL COMPETENCE IN NURSING LEADERSHIP
LEADERSHIP CHARACTERISTICS
FOLLOWERSHIP
MENTORSHIP
Chapter 4: Ethical and Legal Aspects
ETHICAL ASPECTS OF NURSING PRACTICE
Morals
Moral Integrity
Moral Obligation
Values
Values Clarification
Core Professional Values for Nurses
Principles
Autonomy
Beneficence
Nonmaleficence
Justice
Fidelity
Veracity
Privacy
Confidentiality
Theories
Utilitarianism
Deontology
Principlism
Codes of Ethics
International Council of Nurses Code of Ethics for Nurses
Canadian Nurses Association Code of Ethics for Registered Nurses
American Nurses Association Code of Ethics for Nurses With Interpretive Statements
Ethical Dilemmas
Ethical Decision Making
Ethics Committees
LEGAL ASPECTS OF NURSING PRACTICE
Standards for Clinical Practice
Nursing’s Social Policy Statement: The Essence of the Profession
Nursing: Scope and Standards of Practice
Licensure and Regulation of Nursing Practice
Licensure
Regulation
STATE NURSE PRACTICE ACTS
NATIONAL COUNCIL OF STATE BOARDS OF NURSING
STATE BOARDS OF NURSING
Federal and/or State Legislation
Health Insurance Portability and Accountability Act
Patient Self-Determination Act
Safe Medical Devices Act
Good Samaritan Laws
Disclosure Statutes
Employment Laws
Classifications of Law That Relate to Nursing Practice
Negligence and Malpractice
Elements of Malpractice
DUTY OWED THE PATIENT
BREACH OF THE DUTY OWED THE PATIENT
FORESEEABILITY OF HARM
CAUSATION
INJURY OR HARM
Major Categories of Malpractice
FAILURE TO ASSESS AND MONITOR
FAILURE TO FOLLOW STANDARDS OF CARE
FAILURE TO COMMUNICATE
FAILURE TO DOCUMENT
FAILURE TO ACT AS A PATIENT ADVOCATE
FAILURE TO USE EQUIPMENT IN A RESPONSIBLE MANNER
Expert Witnesses
Liability
Professional Liability Insurance
ETHICAL AND LEGAL ISSUES
Advance Directives
Living Will
Do Not Resuscitate
Durable Power of Attorney for Health Care
Confidentiality and Information Security
Informed Consent
Disruptive Behavior, Incivility, and Bullying
Unsafe or Questionable Practice
Chapter 5: Critical Thinking and Decision Making
CRITICAL THINKING
Elements of and Cognitive Skills for Critical Thinking
Reactive, Reflective, and Intuitive Thinking
Modeling Critical Thinking
DECISION MAKING
Decision Making and the Nursing Process
Tools for Decision Making
DECIDE Model
Decision-Making Grid Analysis
SWOT Analysis
Shared Decision Making
Appreciative Inquiry
Chapter 6: Effective Communication
WHY EFFECTIVE COMMUNICATION IS CRITICAL
BASICS OF COMMUNICATION
The Communication Process
Verbal and Nonverbal Communication
Verbal Communication
Nonverbal Communication
Active Listening
FACTORS THAT IMPACT COMMUNICATION
Gender
Generation
Culture
Values and Perceptions
Personal Space
Environment
Roles and Relationships
FORMAL AND INFORMAL COMMUNICATION
TYPES OF COMMUNICATION IN A HEALTH-CARE ENVIRONMENT
Organizational Communication
Interprofessional Communication
Interprofessional Team Rounding
TeamSTEPPS
SBAR
Intraprofessional Communication
Nurse-to-Nurse Transitions in Care
Part II: Promotion of Patient Safety and Quality Care
Chapter 7: Improving and Managing Safe and Quality Care
MEDICAL ERRORS
CREATING A CULTURE OF SAFETY
PATIENT SAFETY INITIATIVES
Agency for Healthcare Research and Quality
American Nurses Association
National Quality Forum
Institute for Healthcare Improvement
The Joint Commission
World Health Organization
PRINCIPLES OF QUALITY IMPROVEMENT
MODELS FOR QUALITY IMPROVEMENT
Donabedian Model
Lean Model
Six Sigma Model
Institute for Healthcare Improvement Model of Improvement
Failure Modes and Effects Analysis
Root Cause Analysis
QUALITY IMPROVEMENT TOOLS
Run Chart
Bar Chart
Histogram
Fishbone Diagram
Flow Chart
Pareto Chart
Chapter 8: Health-Care Organizations
BASIC ELEMENTS OF A HEALTH-CARE ORGANIZATION
For-Profit Versus Not-for-Profit Organizations
Types of Health-Care Organizations
Levels of Service
ORGANIZATIONAL STRUCTURE AND CULTURE, AND STRATEGIC PLANNING
Organizational Structure
Organizational Culture
Strategic Planning
REGULATION AND ACCREDITATION
Regulation
Accreditation
The Joint Commission
DNV GL
Magnet Recognition Program
ORGANIZATIONAL THEORIES
Classical Organization Theories
Contemporary Organizational Theories
General Systems Theory
Complexity Theory
Learning Organization Theory
Chapter 9: Information Technology for Safe and Quality Patient Care
UNDERSTANDING NURSING INFORMATICS
Basic Elements of Informatics
Technical Aspects of Informatics
Network
Data
Database
Data Mining
Interfaces
Decision Support Systems
Rules and Alerts
Standardized Languages
HOW INFORMATICS CONTRIBUTES TO PATIENT SAFETY
LEGISLATIVE AND REGULATORY IMPACTS ON INFORMATICS
Health Insurance Portability and Accountability Act
American Recovery and Reinvestment Act of 2009
Regulatory Requirements
INFORMATICS DEPARTMENTS
USE OF DATA IN INFORMATICS
Data Set
Coding
Data Security
INFORMATION SYSTEMS USED IN HEALTH CARE
Electronic Medication Administration Record
Computerized Provider Order Entry
Barcode Medication Administration
Patient Portals
Telehealth
Online Health Information
IMPLEMENTATION OF AN INFORMATICS PROJECT
Conversion Strategy and Conversion Planning
Implementation Support Model
Maintenance
System Downtime
Part III: Leadership and Management Functions
Chapter 10: Creating and Managing a Sustainable Workforce
CREATING A SUSTAINABLE WORKFORCE
Recruiting
Interviewing
Orienting
Retaining
MANAGING THE WORKFORCE
Managing Generational Differences
Coaching Staff Members
Appraising Performance
Using Corrective Action
Chapter 11: Organizing Patient Care
CARE DELIVERY MODELS
Traditional Models
Total Patient Care
Functional Nursing
Team Nursing
Primary Nursing
Nursing Case Management
Nontraditional Models
Patient-Focused Care
Partnership Models
Nonclinical Models
Integrated Models
Contemporary Models
Professional Nursing Practice Model
Differentiated Nursing Practice Model
Clinical Nurse Leader Model
Synergy Model for Patient Care
Transforming Care at the Bedside
Patient- and Family-Centered Care Model
STAFFING FOR PATIENT SAFETY
Shortage of Nurses
Core Concepts of Staffing
Full-Time Equivalent
Productive Time
Average Daily Census
Staffing Mix
Workload and Units of Service
Unit Intensity
Patient Acuity
Skill Mix
RN SCOPE OF PRACTICE
LPN/LVN SCOPE OF PRACTICE
UAP SCOPE OF PRACTICE
Staffing Approaches
Patient Classification Systems
American Association of Nurses Principles for Safe Staffing
Agency for Healthcare Research and Quality Nurse Staffing Model
National Database of Nursing Quality Indicators Staffing Benchmarks
Developing and Implementing a Staffing Plan
Monitoring Productivity
Evaluating Staffing Effectiveness
Chapter 12: Delegating Effectively
KEY PRINCIPLES OF DELEGATION
What Can and Cannot Be Delegated
Who Can and Cannot Delegate
THE FIVE RIGHTS OF DELEGATION
Right Task
Right Circumstances
Right Person
Right Direction or Communication
Right Supervision or Evaluation
THE DELEGATION PROCESS
BARRIERS TO EFFECIVE DELEGATION
Delegator-Related Barriers
Delegatee-Related Barriers
Leadership- and Management-Related Barriers
Breaking Down Barriers
Chapter 13: Creating and Sustaining a Healthy Work Environment
GUIDELINES FOR BUILDING A HEALTHY WORK ENVIRONMENT
SAFETY ISSUES IN A HEALTH-CARE ENVIRONMENT
Safe Patient Handling and Mobility
Nurse Fatigue
Workplace Violence
Types of Violence
NURSE-TO-NURSE VIOLENCE
THIRD-PARTY VIOLENCE
NURSE-TO-PATIENT VIOLENCE
PATIENT-TO-NURSE VIOLENCE
ORGANIZATIONAL VIOLENCE
EXTERNAL VIOLENCE
SEXUAL HARASSMENT
MASS TRAUMA OR NATURAL DISASTERS
Contributing and Risk Factors
Consequences
Strategies to Prevent Workplace Violence
Chapter 14: Leading Change and Managing Conflict
CHANGE THEORIES
Traditional Change Theories and Models
Lewin’s Force-Field Model (1951)
Lippitt’s Phases of Change Model (1958)
Rogers’ Innovation-Decision Process (1995)
Kotter’s Eight-Stage Process of Creating Major Change (1996)
Emerging Change Theories
Chaos Theory
Learning Organization Theory
MANAGING CHANGE AND INNOVATION
Becoming a Change Agent
Responding to Change
Adopting Change
Dealing With Barriers to Change
MANAGING CONFLICT
Types of Conflict
Intrapersonal Conflict
Interpersonal Conflict
Intergroup Conflict
Organizational Conflict
Conflict Management Strategies
Role of Nurse Leaders and Managers in Addressing Conflict
Chapter 15: Building and Managing Teams
TEAMWORK AND COLLABORATION
TEAM BUILDING
Stages of Team Development
Creating Synergy
CHARACTERISTICS OF EFFECTIVE TEAMS
LEADING AND MANAGING TEAMS
Chapter 16: Budgeting Concepts
BUDGETING AS A CORE COMPETENCY
COST CONTAINMENT AND EFFECTIVENESS
THE BUDGET PROCESS
Assessment
Diagnosis
Planning
Implementation
Evaluation
Productivity
NECESSARY CARE ACTIVITIES
VALUE-ADDED CARE ACTIVITIES
NON–VALUE-ADDED CARE ACTIVITIES
TYPES OF BUDGETS
Operating Budget
Expenses
Revenues
Personnel Budget
Capital Budget
BUDGETING METHODS
Incremental Budgeting
Performance Budgeting
Zero-Based Budgeting
Part IV: Managing Your Future in Nursing
Chapter 17: Transitioning From Student to Professional Nurse
CAREER PLANNING AND DEVELOPMENT
Preparing a Strategic Career Plan
Developing a Resume
Interviewing
TRANSITION TO PRACTICE
PRECEPTORS AND MENTORS
STRATEGIES FOR PROFESSIONAL GROWTH
Becoming a Lifelong Learner
Continuing Education
Specialty Certification
Advanced Degrees
Contributing to the Nursing Profession
BALANCING PERSONAL AND PROFESSIONAL LIFE
FUTURE DIRECTIONS
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